Enterprise Account Manager

At Kalibri, we are helping to redefine and rebuild the hotel industry. We are looking for passionate, energetic, and hardworking people with an entrepreneurial spirit, who dream big and challenge the status quo. We are working on cutting-edge solutions for the industry: we harness cloud-native data pipelines with advanced AI/ML models to drive asset performance. Kalibri is growing, so if you’re ready to make a difference and utilize your talents across a groundbreaking organization, please keep reading!

About the Role

We’re hiring an Enterprise Account Manager to own and grow Kalibri’s largest and most strategic enterprise customer relationships.

This is an individual contributor role focused on renewals, expansion, and long-term account growth. Success in this role requires strong commercial judgment, the ability to navigate complex customer organizations, and comfort driving revenue conversations with senior stakeholders across evolving, data-driven solutions.

While Kalibri operates fully remotely, this role includes 25–50% travel for customer meetings, industry events, and periodic in-person team gatherings.

Responsibilities

Own and deliver against enterprise renewal and expansion revenue targets

Serve as the primary commercial owner for assigned enterprise accounts

Lead renewal planning, negotiations, and contract execution

Identify and drive expansion, cross-sell, and upsell opportunities

Build and maintain strong relationships with executive and senior stakeholders

Translate customer goals into clear value across Kalibri’s data and analytics solutions

Partner closely with Customer Success, Product, Marketing, and Data teams

Monitor account health, usage, and risk signals to proactively manage retention

Maintain strong Salesforce hygiene, forecasting accuracy, and account plans

Represent Kalibri as a trusted commercial partner in executive forums

What Success Looks Like

You consistently protect and grow enterprise revenue across your account portfolio

Customers view you as a trusted advisor and long-term partner

You proactively identify risk and opportunity within complex accounts

You bring focus, judgment, and clarity to renewal and expansion decisions

Must-Have Experience & Qualifications

Proven experience owning enterprise renewals and/or expansion revenue targets

Track record of growing existing accounts through consultative selling

Strong ability to manage complex, multi-stakeholder customer organizations

Comfort selling multi-product or data-driven solutions

Executive presence and confidence in commercial negotiations

Ability to operate independently and make sound commercial decisions

Salesforce experience (account management, forecasting, deal execution)

Nice-to-Have Experience & Qualifications

Experience in hospitality, SaaS, or data/analytics businesses

Background in high-growth or evolving product environments

Experience managing large, multi-entity enterprise accounts

Behavioral & Values Fit

At Kalibri, success is defined by our core values:

Solutions-Oriented: You look for answers and improvements, not just problems.

Aligned & Accountable: You take responsibility for deadlines and deliverables and communicate clearly.

Keeping It Real: You’re honest, kind, and transparent in how you work with others.

The Benefits

Fully remote work, with a thriving company culture

Robust medical, dental, and vision plans through Blue Cross Blue Shield, including a $0 cost plan for employees and subsidized coverage for dependents

401k plan with employer match

Flexible Paid Time Off

$250 new hire allowance for home office setup