Enterprise Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in Canada.

• The Enterprise Customer Success Manager will manage a portfolio of site-based accounts within a major enterprise customer relationship.
• The role focuses on driving technology and services adoption while delivering measurable business value and strong customer outcomes.
• You will own recurring revenue growth strategies across contracts and software subscriptions, with a strong focus on retention and expansion.
• Working closely with Sales, Delivery, Distribution, and other stakeholders, you will create a seamless and collaborative customer experience.
• You will use customer data and insights to identify opportunities, improve outcomes, and inform strategic account decisions.
• The position combines customer advocacy, commercial acumen, data-driven decision-making, and executive-level communication.
• This is an opportunity to influence long-term customer relationships in a global, technology-driven and highly collaborative environment.