Enterprise Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in Canada.

This role offers the opportunity to shape the experience and long-term success of a portfolio of enterprise customers, including strategic accounts with complex integrations. You will develop and execute customer success strategies that strengthen relationships, improve retention, and drive sustainable revenue growth. Acting as a trusted customer advocate, you will work closely with senior stakeholders and cross-functional teams to ensure customer needs translate into meaningful business outcomes. Through performance analysis and industry insights, you will identify opportunities to improve customer value and expand existing partnerships. You will also contribute to team development by mentoring colleagues and encouraging a culture of collaboration and continuous learning. This is a full-time, fully remote opportunity in a flexible, customer-focused SaaS environment.