Enterprise Technical Incident Manager (Windows & Networking) - ETS

POSITION DESCRIPTION

We are seeking motivated and organized technologists to join our Global Incident Management and Response team. The Incident & Response team is responsible for managing the detection, troubleshooting, reporting and resolution of WTS Incidents. The Team coordinates with the Business Units and other technology teams to gather incident details, assess risk, assist with remediation and ensure service is restored in a timely manner.

What We Offer

Successful candidates will have the opportunity to:

Serve as the focal point for large incidents including providing awareness and debriefing to senior management

Manage time-sensitive incidents and investigations requiring follow-the-sun coordination

Work with and become proficient in a variety of enterprise technology from Microsoft, IBM, HP, Adobe, Google etc;

Work with and be part of a talented global team, employing a “Follow the Sun” support model

Constant collaboration with other technical teams like networking, Helpdesk, Deskside support, server support, firewall, security Unix, SQL, Web, storage and development teams.

Provide operational oversight and ensure consistency in the tracking and remediation of incidents impacting key Business Unit stakeholders.

Proactively participate in the continuous review of incidents and root causes, in order to highlight control gaps across the organization or process gaps within the team.

Provide on call and out of hours support.

What We Seek

Minimum of 7 years of relevant professional experience.

We’re looking for people who are curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution.

Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.

Maturity to be able to execute job functions with minimal guidance.

Ability to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents.

Very strong verbal and written English communications skills.

To be best prepared for this role, you should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization. Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help.

Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others.

ITIL certification, MCDST certification, skills in PowerShell and automation.

Required Technical skills

Windows 2012/2016/2019/2022 server skills

Windows Desktop (Windows 10/Windows 11)

Active Directory skills

PowerShell Scripting skills

Wireshark

Splunk

Extrahop

Sysinternal tools

• Education Level
• B.S. Degree preferred

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo .