Epic ClinDoc / Stork Application Analyst

Discover Vanderbilt Health : With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

HealthIT ClinDoc/Stork

Job Summary:

This role supports one or more healthcare products or applications, such as Epic ClinDoc & Stork, including day-to-day operational issues, break/fix, configuration, maintenance, upgrades and on-call rotations under occasional guidance.

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• KEY RESPONSIBILITIES
• •Designs, builds, installs, configures, and/or develops software to support clinical and operational workflows.
• •Analyzes clinical or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.
• •May perform analysis and design of supporting technical infrastructures.
• •Supports clinical or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users.
• •The responsibilities listed are a general overview of the position and additional duties may be assigned.

REQUIREMENTS

Experience with either Epic ClinDoc &/or Stork is preferred

• TECHNICAL CAPABILITIES
• •Configuration Management and Planning (Novice): Competent to apply changes or develop new functions based on understanding of the design of the system. Collaborates with knowledgeable users and customers in meeting their business needs. Participates in basic configuration management planning. Manages tasks, schedules activities, and organizes work to meet plan deadlines. Critically evaluates implications of technological changes. Able to interpret business data as it applies to configuration management.
• •Technical Analysis (Novice): Knows most major/common assigned product group functions. Demonstrates ability to analyze and develop solutions to moderately complex clinical, administrative, financial, operational, and/or technical issues related to assigned product(s). Capable to design, build, configure, install, run reports, and perform maintenance support as instructed. Successfully handles basic break/fix service issues. Demonstrates ability to break down work into manageable and measurable units. Organizes work and meets deadlines.
• •Testing (Novice): Competent to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Understands and uses quality assurance processes, tools, and scripts for testing purposes.
• •Product Knowledge (Novice): Understands the product in relation to other company products. Has general knowledge of the competition for the product in the marketplace. Understands the product life cycle from development through sales and customer support. Can describe product features and benefits using key product terminology.
• •Problem Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting in practical applications of moderate difficulty. Writes problem reports that contain all of the necessary information for clear, non-antagonistic communication to those responsible for fixing problems. Can effectively explain how to reproduce and analyze errors, as well as identify the type of error including coding, design issue and hardware. Makes simple suggestions for correction.
• •Business Knowledge (Novice): Understands customers' business operations beyond single issues driving a project. Demonstrates the ability to apply functional business knowledge to successfully meet work objectives. Has worked closely with knowledgeable users and customers in meeting their business needs. Demonstrates a good sense of the business when dealing with others. Critically evaluates the customer implications of technological advances. Knows and monitors the competition. Able to interpret business data.

About the Department:

Health IT

HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center’s mission of:

· Delivering distinctively personalized care

· Improving the health care of individuals and communities regionally, nationally and internationally

· Providing transformative learning programs

· Supporting compelling discoveries

Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today’s ever-changing marketplace. Our 500 colleagues provide ongoing support over each product’s entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center’s 24,000 colleagues.

Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT) . The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology.

Underscoring our entire department are our core values of accountability, transparency and execution , delivered with a strong Partner Promise .

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensure