Estagiário de CX

Who We Are

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.

Principais Responsabilidades

Elaborar e estruturar os briefings das campanhas de disparo nos canais de comunicação com o cliente (e-mail marketing, SMS, WhatsApp, push notifications, entre outros).

Auxiliar na gestão, atualização e manutenção do calendário promocional de envios, garantindo o alinhamento de prazos e datas comemorativas ou comerciais.

Apoiar o acompanhamento e a otimização das campanhas ativas, identificando oportunidades de melhoria em layouts, textos e segmentações.

Fazer o alinhamento contínuo com as equipes de criação, planejamento e marketing para garantir a correta produção dos insumos necessários para cada disparo.

Dar suporte na extração de dados básicos para a montagem de relatórios de desempenho dos canais de CX (taxas de entrega, abertura, clique e conversão).

Requisitos

Escolaridade: Cursando Ensino Superior em Marketing, Publicidade e Propaganda, Administração, Comunicação Social ou áreas correlatas.

Perfil Profissional: Excelente comunicação interpessoal (verbal e escrita), elevada facilidade e rapidez no aprendizado de novos conceitos e processos, e boa capacidade de organização.

Ferramentas: Domínio básico a intermediário de Pacote Office ou Google Workspace (especialmente planilhas no Excel ou Google Sheets).

Diferenciais

Noções básicas ou interesse prévio em plataformas de CRM e automação de marketing (ex.: RD Station, HubSpot, Salesforce, Dinamize ou similares).

Compreensão básica sobre métricas do ambiente de e-commerce ou marketing digital.

About WPP

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence and world-class partnerships – all united by our agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com .

WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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