evoTrip Host

Job Description

Job Description

Title: evoTrip Host

Location : Niseko, Furano & Hakuba

Dates : 1 Jan - 28 February, 2027 (approx.)

Salary : ¥2,250 per hour

Reports to: Damian McCusker, Japan Trip Operation Lead, evoTrip

About us:

evo and Rhythm are about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at evo/Rhythm is more than a job, it's an experience you will have forever.

The Role : The evoTrip host is integral to supporting our multi-day, group ski & snowboard trips in Niseko, Furano & Hakuba. Working with the evoTrip team, Rhythm Rides guest services team, and Rhythm Rides guides, this host is a friendly ambassador and key facilitator of a smooth, high-quality guest experience in destination.

Key Responsibilities and Duties:

Join evoTrip departures on the ground in Niseko, Furano & Hakuba, including:

Bringing the stoke! Making sure all guests feel welcomed, prepared, and excited.

Being the communication hub between guides, guests, and other local providers (lodges, restaurants, etc.) as needed, both in person and via WhatsApp group channel, including:

Serving as the destination liaison, providing helpful information & recommendations for guests to help maximize their experience.

Sharing plans for the week as well as updates each day – namely, key times, riding locations & meeting points, dinner plans, and transportation plans.

Working with local accommodation providers to communicate any need-to-know information about the property & services to guests.

Updating dinner reservations if/when guest count changes.

Facilitating any necessary changes in plans due to weather, guides’ judgment, and/or guest needs.

Meeting and transferring with guests on arrival and departure days between the airport and destination.

Organizing lift tickets for all guests, including pick-up from Rhythm office.

Joining guests for most breakfasts and dinners, as well as at least 1 day on-snow.

Supporting on-the-ground trip logistics as needed.

Reporting any concerns, issues, and/or opportunities for improvement to evoTrip & Rides teams.

What you need to succeed:

Excellent people and communication skills.

Japanese language skills preferred, but not required.

Collaborative, flexible, energetic, and curious.

Organized and detail-oriented.

Self-starter with solid problem-solving skills.

Previous customer service experience a must.

Inspired by travel and other cultures.

The Perks and Benefits:

As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:

Live, Work, and Play in Paradise : Immerse yourself in one of the world’s top mountain resorts.

Work with a Legendary Crew : Join a team that’s passionate, fun-loving, and deeply connected to the industry.

Subsidized Staff Accommodation : Affordable housing options and housing assistance to help you settle in.

Epic Social Scene : From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.

Wellness and Lifestyle Benefits : Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.

At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like you make Rhythm what it is.