Executive, Online Sales

Job Description

• Job Summary
• Responsible for driving Umrah package sales through online and digital channels, managing customer inquiries and leads, and ensuring a smooth customer journey from initial inquiry through booking and payment.

Key Responsibilities

• •Manage and respond to customer inquiries and leads received through online channels, including WhatsApp, social media, website, and other digital platforms.
• •Promote and sell Umrah packages based on customers’ needs, preferences, and budget.
• •Follow up with prospective customers and convert online leads into confirmed bookings.
• •Achieve assigned monthly sales targets and key performance indicators (KPIs).
• •Provide accurate information regarding Umrah packages, pricing, schedules, accommodation, flights, and other travel arrangements.
• •Assist customers throughout the booking process, including registration, payment, and required documentation.
• •Maintain accurate and up-to-date customer and sales records in the relevant systems.
• •Coordinate with Operations, Customer Service, Finance, and other relevant teams to ensure smooth booking and fulfilment.
• •Monitor and follow up on pending payments, bookings, and customer requests.
• •Build and maintain good relationships with customers to encourage repeat bookings and referrals.
• •Monitor online sales performance, lead conversion, and customer feedback, and provide regular reports to the supervisor/manager.
• •Support online sales campaigns, promotions, and other initiatives to increase Umrah sales.
• •Stay updated on Umrah products, packages, market trends, and competitor offerings.
• •Handle customer concerns professionally and escalate complex issues to the relevant team when required.
• •Perform other duties and ad-hoc assignments as assigned by the supervisor/manager.

Requirements

• •Diploma or Bachelor’s degree in Business, Marketing, Tourism, Hospitality, or a related field.
• •Minimum 1–2 years of experience in online sales, telesales, travel, tourism, or customer service. Experience in Umrah/Hajj sales will be an advantage.
• •Strong communication and interpersonal skills, with the ability to engage customers professionally through online channels.
• •Proven ability to follow up on leads and achieve sales targets.
• •Customer-oriented with strong negotiation and persuasion skills.
• •Comfortable handling a high volume of customer inquiries and leads through WhatsApp, social media, and other digital platforms.
• •Good understanding of digital sales and online customer engagement.
• •Good knowledge of Umrah packages, travel arrangements, or the Muslim travel market is an advantage.
• •Able to work independently while also collaborating effectively with internal teams.
• •Good organisational skills with strong attention to detail, particularly when handling customer information and travel documents.
• •Proficient in Microsoft Office/Google Workspace and familiar with CRM or sales systems.
• •Fluent in Bahasa Indonesia and good command of English. Arabic or Malay language skills would be an advantage.
• •Willing to work flexible hours, weekends, or public holidays when required, particularly during peak Umrah seasons.
• •Target-driven, proactive, responsible, and able to work in a fast-paced environment.