Likely filled
This role has closed. Jobgether has taken the posting down.
hirly last saw it live on 9 October 2026. See similar open roles below, or browse the live board.
Jobgether
EXO Ranger (Lead - L2)
Brazil
Similar open jobs
hirly's read of this role
- Seniority
- Lead / management
- Country
- BR
- Work mode
- Remote-friendly
- First seen by hirly
- 8 Oct 2026
Derived automatically from the posting.
the posting
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an EXO Ranger (Lead - L2) based in Brazil.
- This is a senior technical escalation role focused on improving the quality, speed, and consistency of complex Microsoft 365 support cases.
- You will act as a key technical escalation point, helping delivery teams resolve challenging issues before they require higher-level vendor intervention.
- The role combines hands-on troubleshooting with coaching, knowledge development, quality assurance, and operational improvement.
- You will analyze escalation trends, identify recurring workload drivers, and turn those insights into practical improvements.
- You will also collaborate with technical stakeholders on diagnostic tools, new features, AI-enabled support, and evolving Microsoft technologies.
- Success means stronger delivery-partner capabilities, faster resolution times, better customer experiences, and fewer unnecessary escalations.
- The position is fully remote and offers the opportunity to influence technical operations while mentoring engineers across different experience levels.
Listed on hirly, a job board. hirly is not the employer: Jobgether is hiring for this role.