Experienced Customer Support Officer-6

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

PRIMARY DUTIES & RESPONSIBILITIES

Enter data according to the Export Standard Operating Procedure

Create Quick Booking according to the Booking confirmation in Cargo Wise system

Responsible to register Consol and proceed with issuance of Shippers instruction

Respond to queries for information and access relevant files

Check completed work for accuracy

Proactively communicate with stakeholders via email

Keeping sensitive customer or company information confidential

Explore process improvement through Continuous Improvement initiative

SKILLS ESSENTIAL TO THE JOB

Technical

Export Experience in Freight Forwarding

Proven data entry working experience

Familiarity with MS Office

Typing speed and accuracy

Proficiency in both spoken and written English

Attention to details and accuracy

ESSENTIAL PERSONAL ATTRIBUTES

Desire to learn and grow

Flexibility of thought and action

Sound integrity and disciplined

Ability to work with others in a collaborative team environment as well as independently

Ability to take responsibility and ownership of tasks and projects

Willingness to share ideas and knowledge

Customer orientated, good people skills and able to work with people at all levels.

Good motivation, team building and influence skills

Able to work independently and under pressure with minimum supervision

QUALIFICATIONS REQUIRED

Minimum with Diploma in any related field or equivalent

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.