Experienced Workers Compensation Case Manager

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• •Monthly rostered days off , or
• •A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

As part of our diverse team based in Melbourne , you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As our team continues to grow, we have positions available in our claims teams where you will manage a portfolio of workers compensation claims, your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work.

This will be a full time, permanent position based in the Melbourne office with flexibility to work from home up to 2 days per week after induction training is completed.

YOUR RESPONSIBILITIES

• •Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
• •Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.
• •Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
• •Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).
• •Conduct claims reviews, case conferences or face to face meetings with clients as required.

ABOUT YOU

• •Previous or current Victorian Workers Compensation experience working at one of Victoria's authorised agents is essential for this expression of interest.
• •Strong PC skills with the ability to quickly pick up new systems and processes
• •Excellent communication skills, with the confidence to engage and influence a variety of stakeholders
• •Empathetic, resilient and solutions-focused when managing complex or sensitive situations
• •Proactive, self-motivated and able to think creatively to overcome challenges
• •High attention to detail, with strong organisational and time management skills

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• •Hybrid work options for better balance.
• •Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• •Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• •Corporate wellbeing program , including gym and health insurance discounts.
• •Comprehensive learning and development tailored to help you grow.
• •More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• •Company-wide celebration events that keep us connected.
• •Annual incentive scheme + regular salary reviews .

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

Apply now and help people get their lives back.