Express Service Advisor

Description

Edmonds, WA | Toyota | Japanese brand | Express service advisor | Express lane | Write-up | Service advisor | Guest-facing experience welcome | Pacific Northwest | Snohomish County | Veterans encouraged to apply | $20 - $25/hr

IS THIS YOU?

You're a clear, warm communicator who keeps guests informed and calm in a fast-moving express environment -- you set accurate expectations, follow through on every commitment, and guests leave feeling taken care of, not processed

You thrive when the pace is high -- express lane work rewards advisors who stay organized under pressure, manage multiple write-ups simultaneously, and never let a guest wait without an update

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Swickard Toyota in Edmonds runs a high-volume express lane serving a loyal, family-oriented Snohomish County community. The Express Service Advisor is the guest's primary point of contact for every maintenance visit -- write-up through vehicle return -- in a fast-paced, throughput-driven environment where the guest experience is set in the first 60 seconds of every interaction.

WHAT YOU'LL DO

Write up express service guests quickly and accurately -- capturing vehicle concerns, mileage, and service history and setting clear expectations for wait time and service scope

Communicate multi-point inspection results to guests clearly and honestly -- presenting additional service recommendations without pressure

Manage a high-volume write-up queue and keep guests informed on status throughout their visit

Coordinate with express technicians to keep lane throughput moving efficiently and on schedule

Handle guest questions, concerns, and minor escalations with composure and a solution-first approach

Maintain accurate records in the DMS throughout every transaction

WHAT WE'RE LOOKING FOR

Guest-facing service, hospitality, or retail experience preferred -- prior service advisor or automotive experience a strong plus

Clear, calm communicator who stays organized and composed when the lane is busy

Self-directed with strong attention to detail -- accurate write-ups and realistic wait time commitments are non-negotiable in express

Comfortable with DMS platforms or quick to learn them

Valid driver's license with a clean driving record

WHAT WE OFFER

$20 - $25/hr

Medical, dental, and vision insurance

Life insurance and supplemental coverage options

Paid time off and paid holidays

Clear career path -- strong express advisors grow into full service advisor roles at Swickard

Employee vehicle purchase and service discounts

WHY SWICKARD TOYOTA

High express lane volume means you develop advisor skills faster here than at a low-traffic store -- the pace builds capability quickly for advisors who want to grow into a full service advisor career

Toyota's loyal Snohomish County ownership community returns on schedule, refers their neighbors, and rewards the advisor who communicates honestly and follows through

Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- define how every guest interaction is handled, express lane included

If you're a guest-first communicator who thrives in a fast-moving environment and wants to build a service advisor career at a well-run Snohomish County Toyota store -- apply.