Field Collections Agent

** Start date 12th October 2026**

Location: Within a 90-minute travel radius of your home (applicants must reside within Newport)

Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses of up to £400

Earnings Potential: Up to £35,765 per year (inclusive of car allowance)

Hours: Flexible, 40 hours per week (including peak shifts)

No Warrant Work Involved

Do you:

Hold a full UK driving licence and have access to a vehicle?

Prefer working independently, outdoors, and engaging with people face-to-face?

Value flexibility and autonomy in your schedule?

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

Visit customers to resolve outstanding arrears and discuss payment options

Handle accounts for both regulated and non-regulated clients. This will include reconnection visits

Accept payments, set up repayment plans, and re-engage customers with client services

Educate customers about the potential consequences of non-payment

Use an Orbit-supplied iPad to update account outcomes in real time

Working Hours

We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

Monday–Friday visiting times are between 8am-8pm

A number of shift pattern options available, you can choose between a 4 day or 5 day working week.

Benefits

31 days holiday (incl. bank holidays + December shutdown)

Fuel card for business use

Referral Bonus Scheme

Uncapped monthly bonuses (up to £400)

Comprehensive 5-week induction programme

Ongoing training and professional development

Access to Medicash and Employee Assistance Programme

Requirements

Clear criminal record

No CCJs, IVAs, or bankruptcies in the last 6 years

Full driving licence (max 6 points), own car, and will require business insurance

Tech-savvy and comfortable working independently

**At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check.

Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.