Field Operations Specialist - Southern California

At Philz, every new store sets the tone for the customer experience, the team experience, and the strength of our operations. We’re looking for a Field Operations Specialist based in the Los Angeles or Orange County area to deliver New Store Opening training that sets stores up for success from day one, while also helping existing stores strengthen performance and consistency over time.

This role connects training with in-store execution, partnering across Operations to support stores from pre-open through long-term performance. It’s well suited for someone who thrives in the field, knows how to build capability in teams, and can turn standards into consistent execution across a growing store footprint.

This role involves monthly travel in our operating markets.

WHAT YOU’LL DO

NSO Training Leadership & Execution

Lead all pre-opening and opening training programs for new stores using a structured, layered learning model

Facilitate high-impact group training and in-store coaching across all roles

Ensure teams achieve:

Recipe accuracy and product quality standards

Service model fluency and hospitality behaviors

Workflow efficiency and drink sequencing under volume

Execute certifications, readiness assessments, and final calibrations

Operational Readiness & Store Launch

Partner with NSO Specialist and/or cross-functional teams to:

Receive and track incoming shipments of product/supplies for store setup

Ensure stores are set to operational standards before opening

Build effective and balanced training pods to maximize the learning environment of each pod

Support New Stores through

Onboarding & Group Training

Soft opening execution

Full-open readiness

Early volume stabilization by driving exceptional customer experience

Long-term training readiness

Ensure alignment with NSO success metrics

On-time opening

Full-compliance

Customer experience score and mystery shop score

Post-Open Support & Performance Stabilization

Provide structured post-open support in the first 45+ days to ensure:

Sustained product quality and service standards

Operational consistency

Training capability

Food safety standards and daily operational checklists are in place, understood, and consistently executed

Conduct in-field assessments of new stores (6 months open or less):

Drink quality and recipe adherence

Service execution and hospitality

Front-of-house leadership effectiveness and coaching behaviors as they relate to service, quality, and operational execution

Partner with Area Leaders and Store Leaders to close gaps through targeted action plans

Store Recovery & Field Development

Coordinate with Field Directors & Area Leaders deployment into high-need or underperforming stores to:

Stabilize daily operations

Rebuild training foundations

Reinforce standards, culture of feedback, and accountability to quality and service, front-of-house operations

Execute focused recovery initiatives, including but not limited to:

Trainer Certifications

Barista certifications

Product quality and service standards retraining

Safety Training

Food Safety Training & Standards

Act as a trusted support partner to Area Leaders on training and performance gaps

Training Design Feedback & Continuous Improvement

Capture and document field insights, trends, and best practices

Provide feedback to Central Operations & Philz U to improve:

Training materials

Playbooks and operating procedures

NSO process

Support testing and rollout of:

New products

Equipment and smallwares

Operational pilots

Philz University & Regional Training Support

Facilitate Home Office Barista training and certification programs

Support regional training initiatives and leadership development

Help ensure training consistency across markets

WHAT YOU’LL NEED

2+ years in multi-unit training or L&D role

Direct experience supporting new store openings

Background in high-volume retail or food & beverage environments

Must reside in the Southern California market areas

Ability to sustain high energy across multi-week openings

Deep understanding of workflows, recipes, and service model

Ownership mindset (without role ownership): Drives outcomes while partnering across teams

ESSENTIAL PHYSICAL REQUIREMENTS

Visual acuity

Extending hand(s) and arm(s) in any direction.

Bending, Reaching, Pulling, Pushing, Extending arms/hands for majority of shift.

Remaining upright on the feet, particularly for sustained periods of time.

Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

• •Exerting up to 20-40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible
• amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater
• than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

**Compensation & Benefits

A reasonable estimate of the starting annual base salary for this role is $71,000. Please note that the base salary will vary based on qualifications, previous experience, and work location.

When you join our team, we better your days through our benefits and support programs – we offer our team members medical, dental, and vision insurance, company-paid basic life insurance, optional family life insurance, 401(k) with company match, flexible spending accounts, health savings account with company contribution, hospital indemnity, accident insurance, critical illness insurance, commuter benefits, mental health support, holiday pay, vacation & sick time, Team Member discounts, freebie drinks and discounted beans, fun Philz swag, opportunities for growth and advancement, and more!

Philz maintains a policy regarding the employment of relatives and individuals with close personal relationships. Candidates with family members or close personal relationships currently employed by Philz may be subject to additional review to ensure there are no conflicts of interest, supervisory relationship concerns, or impacts on team performance and morale.

At Philz, we are an equal opportunity employer and embrace a diverse workforce.

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