Field Operations Support Assistant

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• •Prepares death certificates, prayer cards and related documents
• •Completes required permits and or certificates
• •Prepares and processes Veteran’s Paperwork
• •Prepares marker monument placement paperwork
• •Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• •Prepares and distributes daily schedules, reports, and documents
• •Receives and processes payments and contracts
• •Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• •Orders office supplies
• •Oversees the processing of installation orders to grounds and maintenance departments
• •Processes accounts payable transactions
• •Assists with the preparation of obituaries
• •Assists Location Management, Sales, Family Service Counselors and payroll as needed
• •Acts as backup to Receptionist
• •Greets family members and friends
• •Communicates client family’s needs promptly and accurately to the appropriate staff member
• •Conveys a sense of concern and empathy with client family members at all times
• •Responds to customer inquiries via telephone, internet and in person
• •Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

High School or equivalent

Experience

• •1 - 2 years of experience in an office clerical or customer service capacity required
• •Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• •Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• •MS Office Suite experience preferred
• •Basic mathematics skills required
• •Good verbal and written communication skills
• •Strong organizational skills and detail oriented
• •High level of compassion and integrity
• •Ability to maintain confidentiality

Postal Code: 79938

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - El Paso