Field Reimbursement Manager - Southwest

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFR CT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFR CT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.

Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 750,000 patients worldwide.

This position is open for the Southwest Region, TX, CO, AZ, NM, WY, UT*Must live in one of these States.

About the Role

This is a fast-paced, field-embedded commercial role for someone who thrives in ambiguity, earns trust with sales teams quickly, and pivots between complex customer problems daily. Every coverage barrier you remove means a patient gets a fast, noninvasive answer about their coronary artery disease instead of a delay or an unnecessary invasive procedure. You bring deep reimbursement expertise and deploy it with judgment: anticipating access barriers before they stall an account and building plans with your sales partners.

At Heartflow, our Field Reimbursement Managers are strategic partners to our commercial team, bringing reimbursement expertise as a solution to access barriers, not a gatekeeper. If you are energized by solving novel access challenges in real time, comfortable influencing without authority, and frustrated by slow, process-heavy environments, this role was built for you.

This is a high-impact, highly visible position. Your expertise translates directly into patient access and commercial momentum. Join Heartflow and make a difference.

Who Thrives Here

You will thrive here if you:

Think in terms of territory strategy, not just the next call — prioritizing cross functional partnerships and troubleshooting as a path for patient access

Spot patterns across accounts, such as a denial trend or a prior authorization bottleneck, and act before they become escalations

See your sales partners' success and patient access as the same goal, and earn their trust by solving problems with them

Own issues from start to finish, from pre-service authorization through appeal outcome, and close the loop every time

Present confidently to hospital CFOs, health system administrators, and clinical leadership alike

See ambiguity as interesting, not threatening

Can translate a complex payer policy into plain language on a live customer call without preparation time

Have operated successfully alongside a quota-carrying field sales team — not as a compliance resource, but as a trusted commercial partner

Understanding supporting a team is a valued partnership

What You Will Own

Strategic Field Partnership

Operate as the embedded reimbursement expert within the commercial field team — a trusted partner who enables sales success, not an oversight function

Attend strategic customer calls to address complex coding, billing, and access concerns, positioning Heartflow as a consultative resource

Proactively partner with the Field Sales Team to identify facilities needing reimbursement support and develop strategies to address barriers

Educate the commercial team on coding updates, billing trends, and payer developments, ensuring the entire field organization is aligned and informed

Customer Access & Billing Optimization

Partner with field team members and customers to serve as the primary reimbursement support for providers and hospital billing and administrative leadership

Conduct onsite visits and remote consultations to educate customers on appropriate billing scenarios, documentation requirements, and payment components

Support customers across the full reimbursement cycle: from pre-service authorization through post-service claims and appeals

Partner with customers to optimize prior authorization workflows and claims appeals processes, maximizing reimbursement success and reducing administrative burden

Proactively partner with health system revenue cycle and finance teams to review and optimize chargemaster setup, ensuring the services included on the cCTA pathway are accurately reflected for appropriate charge capture and reimbursement

Conduct claim reviews to identify patterns, provide recommendations to resolve issues, and ensure appropriate materials aligned for reimbursement outcomes

Address and support customers in resolving patient coverage, access, and reimbursement questions in coordination with patient services and internal stakeholders

Market Intelligence & Education

Proactively identify gaps in customer-facing and internal educational resources, communicating those needs internally to support timely content development

Monitor and communicate payer policy changes, CMS coverage determinations, and market access trends to keep Heartflow's reimbursement guidance current and competitive

Identify, anticipate, and surface systemic reimbursement opportunities and barriers — bringing market intelligence back to the organization to inform strategy and response

Maintain deep fluency in payer medical policies, prior authorization trends, and claims adjudication patterns across the Southwest, including Novitas Solutions (Jurisdiction H) and Noridian (Jurisdiction F), major regional commercial plans, and radiology benefit managers

Skills Needed

Commercial Partnership Orientation (Priority)

Strategic Thinking: Ability to see the territory, prioritize where reimbursement support will have the greatest impact, and plan rather than react.

Field Collaboration: Demonstrated success working alongside a quota-carrying field sales team as a trusted partner who removes access barriers and improves patient access.

Executive Presence & Polish: Credibility to represent Heartflow at the C-suite and health system leadership level. Ability to present confidently, handle objections on the spot, and command a room with both clinical and administrative audiences.

Operational Agility: Demonstrated ability to manage multiple concurrent, time-sensitive priorities in a high-velocity environment. Comfort with daily reprioritization and ambiguity is essential.

Technical Reimbursement Expertise

Revenue Cycle Mastery: Expert knowledge of medical coding (CPT, ICD-10-CM/PCS), payer policies, prior authorization workflows, and claims appeals processes across both governmental and commercial payers.

Policy Interpretation: Proven ability to interpret CMS Local and National Coverage Determinations and commercial payer medical policies to accurately identify required documentation and guide billing strategy across any diagnostic modality.

Market Intelligence: Ability to monitor, synthesize, and act on payer policy changes, coverage trends, and access barriers — and translate those insights into actionable guidance for customers and the internal commercial team.

Communication & Collaboration

Consultative Communication: Outstanding ability to translate complex reimbursement concepts into clear, actionable guidance for internal commercial teams and external customer audiences at all levels.

Data Proficiency: Proficient in the Microsoft Office Suite with advanced Excel skills for analysis, reporting, and