Field Service Engineer 1

Job Description Summary

The Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform basic repairs on assigned equipment. Supports more experienced Field Engineers, both onsite and remotely, with installations while learning more complex repairs. Responsible for driving customer satisfaction through Service Excellence.

This is a remote role that requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer support, candidate needs to be able to work in the Dayton and Columbus, OH area.

Job Description

Responsibilities:

Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients

Perform troubleshooting and basic service repairs on customer equipment

Assist more experienced field engineers with equipment installations and more complex repairs

Proactively engage with other team members to ensure appropriate solution for the customer

Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction

Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts.

Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently

Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Qualifications:

Educational and Technical Requirements

Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment

Or high school diploma/GED and 4 years of relevant experience

Or a graduate of the GEHC Apprentice Program

Must have and maintain a valid Driver’s License

Experience with Web applications as well as Microsoft suite of products

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Ability to be available after hours and/or work a rotating on-call schedule including weekends

The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.

In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Special Physical Requirements:

Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

#LI-ER1

#LI-Remote

We will not sponsor individuals for employment visas, now or in the future, for this job opening.



GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes