FormFactor

Field Service Engineer

Jhubei City, Taiwan

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hirly's read of this role

Role family: Skilled trades
Seniority: Mid level
Country: TW
Work mode: On-site / unstated
First seen by hirly: 27 Sept 2026

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the posting

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Job Description:

Job Description

Responsible for customer service and support of company products, including but not limited to repairing / troubleshooting of probe cards
Manage field escalation to provide quick solutions and/or leading engineering work and driving effective, timely communication with customers
Provide customer training, preventive maintenance, continuous improvement programme at the customer site
Compile and maintain the database of product performance at field
Identify opportunity and provide innovative solutions to improve customer’s overall use of the company probe cards
Provide problem solving recommendations or solution by communicating with a customer and internal company worldwide team
Maintaining excellent customer relationship through technical support and communication.

Requirements:

Degree in Electrical/Electronics/Mechanical/Chemical/Materials Engineering or related degree
Min 3 years test engineering experience (e.g. Wafer Sort or Final Test) in semiconductor and/or application engineering in Automated Test Equipment (ATE) company or semiconductor capital equipment. Experience with probe card is advantageous.
Fresh graduates will be considered.
Experience in customer service and support
Excellent customer management and interface skills
Ability to present technical information in a dynamic, detailed, and credible way
Knowledge of electronics and semiconductor manufacturing (Especially, back-end semiconductor test desired)
Ability to communicate (verbal/written) in English
Willingness to perform shift work