Field Service Engineer

As part of our growth strategy, Kardex India Private Ltd is seeking a motivated self-starter to join our Life Cycle Service Team in the role of Field Service Engineer for Pune, India. Position is home-based and reports to the Field Service Manager, Life Cycle Service, North Zone.

Your tasks

PURPOSE OF THE ROLE

• •Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.
• •Provide first line trouble shooting and removal of root cause of faults.
• •Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.
• •Customer satisfaction, constantly strive for an improved Customer Relationship Index, CRI

JOB RESPONSIBILITIES

Service requests:

• •Install and commission Kardex range of products.
• •Provide an excellent level of customer service in accordance with established policy.
• •Deliver basic levels of customer product training.
• •Communicate effectively with Customers and the line management at prescribed intervals.
• •Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
• •Respond to customer service requests as directed by the line management.
• •Work with minimum supervision, always maintaining appropriate communication.

Problem Resolution

• •Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.
• •Provide first line trouble shooting and removal of root cause of faults.
• •Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.

REQUIREMENTS

• •Education: Engineering/Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies.
• •Work Experience: Min 3-5 years working experience, preferably in field service.
• •Skills/competences/qualifications: Customer- and business-orientedFinancial and commercial awarenessStructured, self-organized and self-motivatedIndependent and team playerCommunication skillsInterpersonal skillsPersonal effectivenessProject management/coordinationFlexibleIT-knowledge (especially Microsoft Office)
• •Language : Local language(s) – native or fluent (both speaking and writing)Knowledge of Language(s) could be beneficialEnglish – fluent (both speaking and writing)Hindi - fluent (both speaking and writing)
• •Travel : Flexible to travel within state and interstate as required

BEHAVIOURS & COMPETENCE REQUIRED TO PERFORM THIS ROLE:

• •Able to extract diagnostic data in order to ascertain root cause of reported fault.
• •Logical and forward thinking when carrying out Routine Maintenance.
• •Logical approach to fault analysis/problems.
• •Able to follow laid down procedures and policies.
• •Able to evaluate situations and respond appropriately.
• •Self-motivated, self-disciplined and maintain positive attitude.
• •Able to cope with varying levels of stress and pressure.
• •Able to make decisions/judgements.
• •Able to work beyond working hours if required (on weekends and public holidays).
• •Collaborates & team effectively
• •Open and easy communicator
• •Ability to work under pressure and stressful conditions
• •Service-minded
• •Ability to influence change across multiple locations/functions and organizations
• •Ability to Multitask

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