Field Service Engineer

• •This is a position based in Chennai, India with 100% of field work.
• •The incumbent will be responsible for the installation and service support of Nordson Matrix AXI.
• •Among other things, it will involve:
• •Customer relationship management for these customers.
• •Service and application support of customers in the assigned territory.

• •Basic troubleshooting, installation, maintenance and repair on designated equipment.
• •Planning and Scheduling the servicing work in advance so the output of the factory is not affected.
• •Working on Preventative Maintenance activities and field modifications.
• •Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• •Maintaining daily communications with customers and Nordson management to ensure resolution with proper follow-up.
• •Maintaining tools and test equipment and ensuring they are properly calibrated.
• •Submitting detailed daily reports on all the work that is done on each machine.
• •Ensuring that all the parts needed for customers are planned.
• •Maintain attendance log and submit it on time for billing.
• •Required to work on shift basis.

Educational Qualifications:

• •Essential: Bachelor’s degree in engineering (Electronics Preferred, Electrical or Instrumentation also will be considered)
• •Candidates with diploma can also be eligible if their experience is highly relevant to our requirement.

Experience:

• •Around 0-3 years in the installation and customer support of high value capital equipment.
• •At least 1 year of the above experience should have been in the Southern part of India.

Personal attributes:

• •A high energy, service-oriented personality.
• •Achievement motivation.
• •Ability to understand pneumatic, electric, electronics and control systems.
• •Ability to read and understand engineering drawings.
• •Willingness to travel if required.
• •Ability to learn new skills.