Field Service Report Reviewer

EOLA Power is seeking a detail-oriented and process-driven professional to serve as our Field Service Report (FSR) Reviewer. This role is responsible for reviewing and validating Field Service Reports completed by our Field Service Engineers before they are released to clients and internal teams.

The FSR Reviewer plays a critical role in protecting revenue, maintaining quality standards, and ensuring our documentation reflects the level of professionalism EOLA Power is known for.

This is a focused role centered on report review and quality control, with additional quoting support responsibilities to complement the workflow.

Key Responsibilities

Field Service Report Review

Review completed Field Service Reports for accuracy, completeness, and clarity

Verify critical information including:

Manufacturer dates

Battery installation and end-of-life (EOL) dates

Capacitor and fan replacement dates

Unit EOL recommendations

Supporting images and documentation

Identify and correct common reporting errors before reports are finalized

Ensure no missed details that could result in lost quoting opportunities

Maintain consistency and adherence to EOLA Power’s internal review process

Verify all supporting images are clear, properly labeled, and correctly oriented (upright) for client-ready presentation

Client-Ready Presentation

Review Service Comments and Recommendations for clarity and professionalism

Ensure language is clear, concise, and appropriate for mid-level technical audiences

Validate Excel summary tables for accuracy and usability

Quoting Support

Assist with generating quotes based on service findings

Help bridge the gap between field observations and commercial follow-up

Support operations and sales teams with accurate documentation

What We’re Looking For

This role is ideal for someone who:

Thrives in detail-oriented, structured, and repetitive work

Has strong focus and the ability to maintain accuracy over time

Takes pride in catching errors others may miss

Is organized, disciplined, and process-driven

Works well independently while supporting a larger team

Qualifications

Strong attention to detail and organizational skills

Proficiency in Excel and digital documentation systems

Strong written communication skills

Ability to learn technical material through training and repetition

Experience in critical power, UPS systems, batteries, or technical service environments is a plus, but not required

Why This Role Matters

If reporting errors are not caught, they ripple outward, affecting quotes, revenue, and client trust. The FSR Reviewer ensures every report leaving EOLA Power is accurate, complete, and commercially actionable.

This is an integral role within our operations team and a key part of maintaining excellence across the organization.

Compensation & Benefits

Competitive salary

Health, dental, and vision coverage

Paid Time Off and company holidays

401(k) plan with company match

Long-term stability in a growing, essential industry

Opportunity to grow with a fast-scaling national critical power company