Field Service Technician

Description

Provide service and customer support during field visits related to warranty and product installation.

Job Responsibilities/Key Accountabilities

• •Lead all activities related to field service work.
• •Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws.
• •Follow all rules established by the site.
• •Coordinate activities with customers and their contractors while on site.
• •Perform supervisory activities with site installations.
• •Document and record all field service activities.
• •Perform activities to install or repair electrical, mechanical, paint, or fabricated systems.
• •Use hand tools, powered tools, work at heights, use personal lifts, etc.
• •Be the point of contact with customer with new or ongoing issues.
• •Maintain service vehicle.
• •Manage on-site employee performance, resolve concerns, and communicate clearly with Field Service Manager.
• •Train employees in new responsibilities and assist in production-related duties when needed or when not traveling.
• •Interface with other shop supervisors, staff, production management, production supporting design engineers and management.
• •Follow all established quality guidelines.
• •Maintain a clean and orderly work area.
• •Perform manufacturing and maintenance duties between field service trips.
• •Perform additional duties as requested.

Additional Requirements

Licenses/Certifications: YES

• •If yes, please list all requirements:
• •Complete and maintain the 30-hour OSHA certification.
• •Valid driver’s license.
• •Passport

Requirements

• •Minimum 5 years of experience in manufacturing.
• •Electrical experience is preferred.
• •Excellent communication skills – ability to communicate effectively with all levels of employees, vendors, other departments, and customers.
• •Desire to build strong team, coach and develop employees.
• •Strong computer skills including use of Excel, Word, PowerPoint, and job cost/inventory control software systems.
• •Ability to read, understand and interpret structural and electrical drawings.
• •Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation.
• •Proficiency in current processes used within the production environment.
• •Willingness to develop skill sets to understand all aspects of manufacturing.
• •Ability to support manufacturing on-site in Tea, SD during non-travel time.

Educational Requirements/Degree(s)

High school education preferred.