RECYCLEYE

Field Service Technician

Stratford, E15 2HU

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Role family: Skilled trades
Seniority: Mid level
Country: CA
Work mode: Remote-friendly
First seen by hirly: 3 Oct 2026

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the posting

About the Role

Recycleye is looking for a Field Service Technician to join our small, hands-on support team. You'll be on the ground diagnosing and resolving hardware and software issues on our AI-powered sorting systems, deployed in live operational environments at waste management facilities across the UK and Europe. This is an entry-level, travel-intensive role, ideal for someone with a technical foundation who wants to build deep, practical experience with robotics, computer vision, and industrial systems in the field.

What You'll Do

Diagnose and resolve complex hardware and software issues on live, operational systems in waste management facilities

Communicate clearly and calmly with customers and internal teams during high-pressure incidents, providing structured updates from initial diagnosis through resolution

Perform root cause analysis on recurring or novel faults and feed findings back to engineering

Carry out routine maintenance, installations, and system checks

Work independently on-site while staying closely coordinated with the wider support and engineering teams

Travel extensively (approx. 75%) to customer sites across the UK and Europe

Skills & Experience

Comfortable working independently as well as part of a team

Strong analytical and critical reasoning skills; able to interpret data and diagnostic information to identify issues

High attention to detail and accuracy in troubleshooting and reporting

Customer service mindset — able to represent Recycleye professionally on-site

Root cause analysis skills; Six Sigma exposure a plus

Software/network debugging skills

Additional languages a plus, not required (useful given European travel)

Personal Attributes

Accurate and detail-oriented

Collaborative and personable

Hardworking, with a strong sense of initiative

Calm and effective under pressure

Genuine customer service mentality

Qualifications

UK driving license preferred

Engineering degree, HNC, or equivalent higher-level apprenticeship

Additional Details

Based in the UK; must be willing and able to travel approximately 75% of the time across the UK and Europe

Must hold or be able to obtain a valid passport with no restrictions on travel within Europe

Comfortable working independently, often on remote or unaccompanied site visits

Willingness to work in waste management/recycling facility environments

Future shift rotation possible to support 24/7 coverage as the team grows

Original posting on RECYCLEYE's site ↗

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Field Service Technician

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