Field Service Technician

Description

Performs multiple tasks associated with field installation, service, maintenance, troubleshoot and repair of surface wellhead systems.

Essential Functions

• •Field Service, assembly, and repair of new, reman and customer property.
• •Plans and coordinates activities with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational service difficulties per job specification.
• •While on scheduled shift, the position requirement is to provide field service on a 24-hour on-call basis for existing and new customers.
• •Job will be primarily based in their home-based workshop but will also include customer location visits including but not limited to, overtime and working for other divisions of the Company and/or extensive travel with extended stays at other Company locations.
• •Works independently to install new products and conduct repairs of Vault Pressure Control equipment ensuring no rig lost time for our customers while controlling expenses and maintaining assets.
• •Duties may require working in Shop when in training or not out of service jobs.
• •Handles customer complaints in a professional manner
• •Maintains effective communication with Company Representative on issues including job procedures and spare parts requirements.
• •Records critical dimensions to ensure assembly will work and obtains and reviews product assembly/running procedures.
• •Responsibly for shipping correct equipment and tooling to location for service jobs
• •Prepares and submits Field Service Orders and other region required reports after each job is complete.
• •Completes a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints.
• •Work in a safe manner in compliance with VPC EHS and quality processes and procedures.
• •Complete shift reports and logs
• •Must be able to climb up and climb down a ladder from work locations.
• •Must be able to work in confined spaces.
• •Must be able to lift up to 40 pounds.
• •Ability to work 12 TO 14-hour shifts, day and night on a rotating schedule and weekends as needed.
• •Other duties as assigned by management.

*** Medical benefits begin on day 1

Requirements

• •Must have a minimum of 2 years field service tech experience.
• •At least one year mechanical, electronic and hydraulic related experience
• •High school diploma or GED
• •Technical, vocational, or military training or related experience is a plus.
• •Current valid driver’s license
• •Must be authorized to work in the United States
• •Surface Wellhead installation and repair experience a plus but not required.
• •Demonstrated good working knowledge of mechanical processes.
• •Demonstrated good customer service skills
• •Demonstrated good organizational skills.

Work Environment

• •Regular exposure to moving mechanical components, airborne fumes, and particles.
• •Exposure to heat, cold, wet and snow conditions
• •Moderate noise levels