Field Services Engineer II

Crane Aerospace and Electronics has an exciting opportunity for a Field Service Engineer II at our Burbank, CA location.

About Crane:

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment. Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary:

The Field Service Engineer II works under limited supervision and applies established procedures to maximize product performance by addressing and resolving product issues efficiently, ensuring customer satisfaction. This role involves participating in engineering design reviews, testing of products, supporting accident investigations, providing technical support and training for end users, and mentoring internal resources. The Field Service Engineer II also plays a key role in new product integration, certification efforts, and continuous improvement initiatives .

Essential Functions:

Respond to and troubleshoot technical inquiries from Airline and Original Equipment Manufacturer (OEM) customers, ensuring timely and effective resolution

Develop and deliver training materials for end users, providing both onsite and offsite training to customers

Conduct detailed failure analyses, prepare comprehensive reports, and communicate findings to relevant stakeholders

Conduct new product Ent ry into Service (EIS) programs

Conduct in-service evaluations, aircraft certification, and integration testing, including directing on-wing tests, monitoring and resolving complex technical issues, and providing feedback to design engineers

Support flight safety investigations, including accident investigations, preparing detailed reports, and managing inter-company communications

Develop, mentor and coach internal resources

Maintain general knowledge of CFR, FAR, SFAR’s (Federal Aviation Regulations)

Maintain general knowledge of outside agencies such as FAA, NTSB, ICAO, JAA, EASA, and their services

Support Product Development Phase ( PDP) Process

Participate Critical Design Review ( CDRs ), and Program Design Review ( PDRs)

Any other task assigned by supervisor or management

Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Non-Essential Functions:

Participate in various industry symposi ums, conferences and meetings

B uild and maintain va rious Product Support databases

Minimum Qualifications:

Experience : 2+ years relevant work experience

Knowledge : Working knowledge of the airline industry, airline products, airline support requirements, and regulatory requirements; Working knowledge of aircraft and shop level maintenance; Working knowledge of MS Projects ; W orking knowledge of Failure Reporting, Analysis and Corrective Action System (FRACAS) ; Knows and applies advanced concepts, practices and procedures of assigned product or program; Familiar with a variety of the field's conc epts, practices, and procedures

Skill s/Abilities : Proficient with MS Office including Word, Excel, PowerPoint and Outlook ; Demonstrated ability to plan and accomplish goals based on experience and judgment; Excellent written and verbal communication skills; Ability to establish and maintain effective working relationships with internal staff and outside professionals

Education/Certification : BA or BS Degree in Electrical Engineering, Electronics, or related technical discipline ; OR Associate's Degree from a two-year college & 10 + yea rs of relevant work experience

Eligibility Requirement : Driver's License required; FAA sensitive positi on – may be subject to a government security investigation to verify eligibility for acc ess to classified information; M ay be subject to random drug screens

Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Preferred Qualifications:

FAA Certified Repairman (Airframe & Powerplant license)

Foreign language knowledge

Experience working in other cultures and customs

Knowledge of Microsoft Access and Visio; Experience with Minitab

Working Conditions:

Travel may be required up to 45 % - must have no travel restriction

Standard office environment: Work requires substantial visual con centration on detail

May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes

May have special circumstances that require work at night on weekends, or on holidays; M ay need to be available by phone after work hours

Working conditions are normal for a manufacturing and aircraft maintenance environment

Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE

Standing: 30 % *percentage is approximate and may vary depending on work task

Sitting: 70 % *percentage is approximate and may vary depending on work task

Lifting (in pounds): up to 50 pounds

Pushing (in pounds): up to 40 pounds

Mental/Visual: u se of computer, calculator, filing cabinets

Top Benefits:

As a team member at Crane Aerospace and Electronics, you’ll enjoy:

• •Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month following your start date.
• •Time Off: 15 days of paid time off that start accruing your first day at Crane plus 12 paid holidays per year.
• •401k Retirement Plan: 401k plan with company match.
• •Education Reimbursement: eligible after 6 months of employment.

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You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

Salary range: $104,600.00 - 125,500.00. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of empl