Financial Aid Assistant - Federal Work Study ONLY

Description

The Office of Financial Aid helps students access scholarships, grants, and loans so they can pursue their education. We issue aid offers, process FAFSAs, and provide year-round services to support students and families. The Financial Aid Assistant plays an important role in supporting these efforts by welcoming visitors, assisting with office operations, and helping ensure clear communication with students.

This role includes a six-week training program, so no prior financial aid knowledge is required-we'll teach you everything you need to know!

Key Responsibilities

• •Front Desk Support: Greet visitors in a friendly and professional manner; answer questions in person or by phone, and direct individuals to the appropriate staff.
• •Appointment Scheduling: Assist students in scheduling meetings with Office of Financial Aid staff.
• •Document Management: Help scan, organize, and link files into our online storage system, FileBound.
• •Communication Review: Assist with proofreading and editing student-facing communications to ensure clarity and accuracy.
• •Collaboration: Work alongside Office of Financial Aid staff and fellow student workers to maintain smooth office operations.
• •Other Duties as Assigned: Support special projects or tasks to advance office goals.

Career Readiness Competencies Developed in this Role

• •Communication: Clearly exchange information with students, staff, and visitors through phone, email, and face-to-face interactions.
• •Critical Thinking: Use judgment to respond to student questions, troubleshoot scheduling issues, and resolve minor office challenges.
• •Teamwork: Collaborate with Office of Financial Aid staff and other student workers to ensure excellent service and office efficiency.
• •Professionalism: Demonstrate punctuality, reliability, confidentiality, and a professional demeanor when representing the office.
• •Leadership: Take initiative on tasks, assist with training new student workers, and contribute ideas to improve office processes.

Requirements

• •Strong interpersonal skills and willingness to assist others.
• •Dependable, detail-oriented, and able to maintain confidentiality.
• •Eagerness to learn and develop new skills.
• •Previous customer service or office experience helpful but not required.