Floor Supervisor- Store 129, Naperville, IL (Ace Lane)

About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

About Ace Retail Group

Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several well-known Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company.

As one of the largest hardware retailers in the United States, ARG operates more than 250 neighborhood stores nationwide and maintains its headquarters in Overland Park, Kansas.

With roots dating back over a century, ARG’s success is driven by its people. What truly sets us apart in the industry is our commitment to hiring and developing individuals who are passionate about personal and professional growth and who want to be part of a company built on strong, enduring Core Values:

Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork

General Summary

The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.

Essential Duties & Responsibilities

Customer Service

Project a positive representation of Ace Retail Group

Proactively assist customers in solving problems

Greet customers throughout the store and thank them upon exit

Maintain a friendly and outgoing demeanor with customers and associates

Answer calls and pages promptly, courteously, and effectively

Resolve customer complaints and issues with Ace Retail Group’s best interest in mind

Maintain strong product and store layout knowledge

Store Operations

Ensure a positive, professional, and safe work environment

Supervise general store operations

Perform opening and closing procedures

Assist with Store Support Center program implementation

Support Loss Prevention, Safety, and Audit compliance

Assist General Manager and Assistant Manager with store operations

Communicate operational or managerial issues timely

Maintain cleanliness of sales floor, stockroom, and outdoor areas

Ensure price changes and label updates are accurate and timely

Support cashiering functions including training, audits, and reporting

Perform other duties as assigned

Inventory & Merchandising

Ensure forklift operations and receiving are completed safely and efficiently

Support receiving, stocking, and merchandise organization

Maintain appropriate back stock levels

Ensure cycle counts and inventory accuracy processes are completed

Assist with merchandise resets throughout the store

Ensure all signage is current and accurate

Maintain a clean, organized, and well-merchandised sales floor

Leadership

Manage store operations in the absence of the General Manager and Assistant Manager

Lead by example and maintain approachability

Assist in training and development of associates

Participate in store meetings

Communicate merchandising, cost control, and sales ideas to leadership

Partner with leadership for development and advancement opportunities

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions:

WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people—our strength is being helpful.

EXCELLENCE – Excellence honors God and inspires people. We strive to be the best and continuously improve.

LOVE – Love the people, love the work, and love the results.

INTEGRITY – We act with honesty, reliability, and strong character to build trust.

GRATITUDE – We recognize we are blessed to serve others.

HUMILITY – We pursue greatness with respect and modesty.

TEAMWORK – We collaborate for mutual success—Together, we are Ace.

Minimum Skills, Requirements and Qualifications

High School diploma or GED equivalent

Ability to read and interpret safety rules and procedure manuals

Basic math skills (addition, subtraction, multiplication, division)

Ability to compute ratios, percentages, and interpret graphs

Ability to work independently

Flexible work schedule

Strong verbal and written communication skills

Ability to foster teamwork and motivate others

Ability to stand, walk, bend, and lift up to 50 lbs regularly and up to 100 lbs occasionally with assistance

Compensation Details

$17 per hour

For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External

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• Equal Opportunity Employer
• Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.