Floral Department Manager

Additional Considerations (if any):

Daytime Shifts -

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Floral Department Manager

Department: Floral

FLSA: Hourly

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We’re seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers’ lives easier, healthier and happier.

The Role and Why It’s Important

At Hy-Vee, our floral department is a place where customers find something beautiful for every occasion, and the Floral Department Manager is the creative and operational force behind it all. In this role, you’ll set the standard for product quality, customer service, and department performance while leading your team and managing everything from pricing and promotions to FTD and Teleflora orders. Your leadership and eye for design directly shape the experience customers have and the impressions they take home. If you are a passionate floral professional with strong leadership skills and a drive to deliver exceptional results, we’d love to have you on board.

What You’ll Do

No two shifts are exactly the same, but here’s what you can expect:

Set the standard for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall department profitability

Create a friendly, welcoming atmosphere by modeling great customer service and encouraging your team to do the same

Greet customers warmly, assist them with their needs, and handle and resolve customer concerns promptly and professionally

Understand and process FTD, interstore, Teleflora, and internet orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost

Recruit, hire, train, supervise, evaluate, and develop all department employees

Determine department goals in partnership with the Store Director or Manager of Perishables and establish weekly schedules and daily work plans

Inspect signage, displays, and merchandise for quality and quantity; order product for replenishment and ensure competitive pricing

Analyze weekly and monthly sales and trends, prepare ad projections, and write ads

Plan displays, promotions, and determine pre-orders to drive sales and customer engagement

Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures

Conduct and control department inventory and ensure proper temperatures and storage procedures are maintained to guarantee freshness and control shrink

Understand and troubleshoot department equipment and ensure maintenance is performed as needed

Unload trucks, check in delivered merchandise, and place product in appropriate storage areas

Have authority to approve employee discipline and recommend transfers, discharges, and wage increases

Attend meetings, seminars, and continuing education as assigned

Answer the phone promptly and provide friendly, helpful service to customers who call, including taking product orders

Follow Hy-Vee’s dress code, hygiene standards, and all department and company guidelines

Pitch in with departmental duties and other tasks or special projects as they come up

Your Skills

To be successful in this role, you’ll need to be able to:

Bring commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer and team experience

Lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment

Solve practical problems and make sound decisions with a variety of variables and limited standardization

Apply math skills including fractions, decimals, and percentages to pricing, sales analysis, and inventory tasks

Communicate clearly and professionally through written correspondence, interviews, and daily interactions with customers, employees, and vendors

Analyze sales data and trends to make informed decisions about product, promotions, and department operations

Handle confidential information including employee compensation, sales and profit sheets, inventory reports, warehouse pricing, and customer order details with discretion

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, Health Wellness Home

Direct Reports: Floral Department Employees

Education and Experience

High school diploma or equivalent

Over three years of related work experience preferred

Physical Requirements

Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance

Continuously stand and walk on hard surfaces for extended periods

Where applicable to the role: ability to operate pallet jacks, forklifts, or similar material-handling equipment (required operator certification must be completed prior to independent use)

Work in cooler or freezer environments for extended periods

Where applicable to the role: ability to safely use sharp knives and blades to cut, trim, or grind product

Where applicable to the role, and in accordance with applicable age and legal requirements: operate a cardboard baler or compactor

Where applicable to the role: perform repetitive motions associated with dough mixing, scaling, and proofing

Ability to unload, lift, stock, and rotate incoming truck freight and merchandise

Working Environment

This is a fast-moving role with significant pressure to meet deadlines and manage multiple priorities. You’ll work primarily in a store environment and can expect exposure to dirt, noise, dampness, temperature extremes, and cleaning chemicals and solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.