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Eastern Fence

FM Customer Service Representative

Fort Mill, SC

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hirly's read of this role

Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
26 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

Title: Customer Service Representative - Sales

Department(s): Office

Reports to: Sales Manager

Job Summary:

The customer service representative will be responsible for helping customers by providing product/service information, quoting, placing/scheduling orders and resolving issues.

Essential job functions:

  • Handle customer inquiries by email, phone.
  • Data Entry
  • Quoting, placing and scheduling orders provided by large customer base
  • Provide information about the products and services
  • Resolve customer issues and concerns
  • Develop and maintain a knowledge base of the evolving products and services
  • Manage files, update paperwork, distribute communications in a timely manner.
  • Maintaining and growing customer relationships.

Requirements

Qualifications:

  • Minimum Previous experience in customer service, sales, or other related fields preferred
  • Ability to build rapport with clients
  • Ability to prioritize and multitask in a fast paced office environment
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Original posting on Eastern Fence's site ↗

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FM Customer Service Representative · Fort Mill | hirly.me