Ford Pro Elite Service Advisor

Description

Join the Ted Britt Ford Pro Elite Commercial Truck Repair Center as a Service Advisor! We are seeking a customer-focused, organized professional to support our growing commercial truck service operation. This role is ideal for someone with strong communication skills and experience working with fleet and commercial vehicle customers.

Responsibilities

• •Greet customers promptly and professionally.
• •Write repair orders accurately based on customer concerns and technician findings.
• •Communicate repair recommendations, estimates, and completion timelines to customers.
• •Coordinate workflow between customers, technicians, and parts department personnel.
• •Monitor repair progress and provide status updates to customers.
• •Review completed repair orders for accuracy and ensure all work is properly documented.
• •Assist with warranty and fleet account documentation as required.
• •Build and maintain strong relationships with commercial and fleet clients.

Qualifications

• •High school diploma or equivalent required.
• •Previous automotive or commercial truck service advisor experience preferred.
• •Strong knowledge of commercial vehicle maintenance and repair processes.
• •Excellent customer service, communication, and organizational skills.
• •Ability to multitask in a fast-paced service environment.
• •Experience with dealership management systems preferred.
• •Ability to build and maintain customer relationships.
• •Valid driver’s license with a clean driving record required.

Compensation & Benefits

• •Competitive hourly pay plus commission or performance incentives
• •Medical, Dental, and Vision Insurance
• •LegalShield Coverage
• •Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
• •401(k) with Employer Match
• •Paid Sick Leave, Vacation, and Holidays
• •Employee discounts on vehicles, parts, and services
• •Career growth opportunities within the dealership group

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Requirements

ADA Essential Duties

• •Ability to stand, walk, and move throughout the service department for extended periods.
• •Ability to communicate clearly in person, by phone, and electronically.
• •Ability to occasionally lift up to 25 pounds.
• •Maintain regular and predictable attendance.