Fraud Prevention Planning, Driving Growth and Risk Management at Rakuten Mobile Manager Candidate (Directly under the COO) - Anti-Fraud Department (AFD)

Job Description:

• Business Overview
• Rakuten Group provides over 70 services across a wide range of domains both in Japan and internationally, including internet services such as e-commerce, travel, and digital content; fintech (financial) services including credit cards, banking, securities, e-money, and smartphone app payments; mobile carrier services; and professional sports.

• *Our Businesses Key Figures
• https://global.rakuten.com/corp/careers/services/

Department Overview

The Fraud Prevention Department is a newly established organization, launched in April 2026 under the direct supervision of the CEO, dedicated to ensuring the sound and sustainable growth of Rakuten Mobile. Our strategic mission is to collaborate with senior management to build robust governance frameworks that balance business profitability and user convenience, ensuring a secure experience for all our users. As a newly formed organization, we offer the unique opportunity to design systems and culture from the ground up, free from traditional constraints.

The department consists of five divisions. This role sits within either the Fraud Prevention Management Division. While the work focuses on Rakuten Mobile, the formal employment entity will be Rakuten Group, Inc.

[Mission of the Fraud Prevention Management Division]

To create an environment where users can enjoy our services with peace of mind without hindering business growth. By working across multiple teams—including operations, product, data analytics, and engineering—we strive to achieve the optimal balance between risk control and customer experience.

• Position
• Why We Hire:

With the rapid growth of Rakuten Mobile, our workload regarding regulatory compliance, internal controls, and executive reporting is increasing. We are expanding our team to include professionals who will oversee overall management tasks, such as policy development, KPI management, and external reporting.

We welcome candidates with a background in governance, compliance, or corporate planning, even if you do not have direct experience in fraud prevention.

Position Details

You will be responsible for designing risk management frameworks that support the growth of Rakuten Mobile while ensuring an optimal user experience.

Key Responsibilities:

• - Planning and Execution of Fraud Prevention Strategies:
• Design and implement measures to predict and mitigate fraud risks. You will lead the execution of these initiatives by collaborating with relevant departments and serve as a bridge between operational insights and executive decision-making.
• - Risk Assessment for New Services/Features:
• Proactively evaluate fraud risks prior to new product releases and collaborate with product and development teams to integrate robust risk management designs.
• - Regulatory Liaison:
• Manage overall regulatory compliance, including regular status reporting and stakeholder coordination regarding regulatory requirements.
• - Executive Reporting and Improvement Proposals:
• Regularly report on the status, challenges, and improvement proposals regarding fraud prevention to the executive team, including the COO.

• - Team Management:
• Depending on your aptitude and experience, you will also be expected to take on team management responsibilities.

• Why Join Us?:
• 1. Strategic Impact Under the COO:
• As an organization reporting directly to the COO, your proposals will have a direct impact on executive decision-making. You will experience the sheer speed of an environment where the frontline and leadership work in unison.
• 2. Tackling High-Complexity Challenges:
• By designing frameworks that balance business growth with user protection, you will acquire high-level risk management skills that are highly sought after across the industry.
• 3. Collaborative Cross-Divisional Approach:
• Our five divisions work in lockstep to manage the "Detection → Investigation → Implementation → Improvement" cycle, allowing you to develop a broad perspective and deep analytical insight.
• 4. Next-Generation AI-Driven Fraud Prevention:
• You will have the opportunity to participate in designing state-of-the-art fraud prevention infrastructure utilizing machine learning, behavioral analysis, and real-time data.
• 5. Building an Organization from Scratch:
• As a department established in April 2026, you will have the autonomy to lead the definition of processes, culture, and system requirements. This role also serves as a gateway to diverse career paths, including Compliance, Corporate Planning, and Global operations.

Work Environment

• [Department Composition]
• - Headcount: Approximately 20 members in the Fraud Prevention Department
• (approximately 5 per section)
• - Age distribution: 6 in their 20s, 8 in their 30s, 6 in their 40s
• - New graduate to mid-career hire ratio: 2:8

• [Average Overtime]
• Approximately 20 hours/month
• *May vary depending on projects and time of year.

Mandatory Qualifications

*Prior experience in fraud prevention or the telecommunications industry is NOT required.

• 1.Project Management Experience (5+ years)
• 2.People Management Experience
• 3. Business-level English proficiency (No specific TOEIC score required)

• 4. Experience in one of the following areas (3+ years preferred):
• - Experience in creating documentation for problem-solving and presenting reports or explanations clearly to senior management or key stakeholders.
• - Experience in operational workflow management/improvement, internal policy management, or roles related to compliance and risk management.

• Desired Qualifications
• - Practical experience in fraud prevention, security, or AML/CFT (Anti-Money Laundering/Countering the Financing of Terrorism) related fields.
• - Domain knowledge in fraud prevention, such as fraud detection, monitoring, or strategy design.
• - Professional experience in the E-commerce, Mobile, Fintech, or Payment industries.

• Other Information
• Additional information on Location:
• Rakuten Crimson House
• 1-14-1 Tamagawa, Setagaya-ku, Tokyo

• Related Pages:
• - Employee Benefits: https://global.rakuten.com/corp/careers/benefit/
• - Employee Conditions: https://global.rakuten.com/corp/careers/information/
• - Culture: https://global.rakuten.com/corp/careers/culture/

#business #director #projectmanager #informationsecurity #privacygovernance #communicationsandenergy

Languages:

Japanese (Overall - 4 - Fluent)