Front Desk Agent (full-time) - The Wyndham Deerfield Beach Resort

Description

The award-winning Wyndham Deerfield Beach Resort seeks a Front Desk Agent. This is an exciting opportunity to join our team and provide friendly, professional, and efficient customer service to all guests. As a Front Desk Agent, you'll be our guests' first point of contact. You will be responsible for checking guests in and out, handling reservations, providing information about our hotel, and responding to any customer inquiries or complaints. You will also maintain a clean and orderly work area and answer calls and emails. If you have a passion for customer service and a positive attitude, we would love to have you join our team!

Requirements

Job Responsibilities

Greet guests and answer any questions they have about the hotel or local area

Check guests in and out of the hotel

Handle guest requests and complaints in a professional manner

Process payments for rooms and services

Maintain an up-to-date knowledge of hotel services, facilities, and special packages

Monitor and update reservations system

Provide concierge services, such as making restaurant reservations and providing directions

Answer and direct incoming calls to the appropriate departments

Prepare and distribute guest key cards

Keep the front desk area and lobby tidy and presentable

Follow security and emergency procedures

Job Requirements

High school diploma or equivalent

Previous experience working in a customer service role

Ability to communicate effectively with guests and colleagues

Ability to handle cash, credit card, and room charge transactions

Knowledge of hotel operations and services

Knowledge of local area attractions

Ability to work efficiently in a fast-paced environment

Ability to multi-task while maintaining attention to detail

Ability to stand for long periods of time

Ability to comprehend and follow instructions

Ability to work flexible hours, including nights, weekends, and holidays