Front Desk Associate-MedSpa

Description

Position Summary:

The Front Desk Associate is responsible for creating a welcoming and professional first impression for all MedSpa clients. This role manages scheduling, client communications, check-in/check-out, and supports daily operations while delivering exceptional customer service and ensuring a seamless client experience.

Key Responsibilities

• •Greet clients in a friendly, professional, and welcoming manner
• •Schedule, confirm, and manage appointments for MedSpa services
• •Answer phone calls, emails, and text inquiries in a timely manner
• •Educate clients on services, promotions, and membership options
• •Check clients in and out, collect payments, and process transactions
• •Maintain accurate client records in EMR or scheduling system
• •Assist with retail product sales and recommendations
• •Coordinate provider schedules to maximize efficiency
• •Manage wait times and ensure smooth client flow
• •Maintain cleanliness and organization of the front desk and lobby area
• •Support intake forms, and consent documentation as needed
• •Address client concerns and escalate when appropriate
• •Support social media efforts

Requirements

• •High school diploma or equivalent required
• •1+ year of front desk, customer service, or MedSpa experience preferred
• •Experience with scheduling software or EMR systems preferred
• •Sales experience or comfort discussing services/products preferred
• •Strong communication and interpersonal skills
• •Excellent customer service and client experience skills
• •Strong organizational and multitasking abilities
• •Professional appearance and demeanor
• •Attention to detail and accuracy
• •Ability to work in a fast-paced environment
• •Sales-minded with a service-focused approach