Front Desk

Description

About Utah Partners for Health (UPFH)

At UPFH, we believe healthcare is a fundamental right. As a non-profit, Federally Qualified Health Center (FQHC), we provide comprehensive care across a dedicated local clinic network. Combining medical, dental and behavioral health clinics with a pharmacy, we're able to treat the whole patient. Together, our multi-site system delivers high-quality, compassionate care to underserved populations across Utah.

Utah Partners for Health is seeking a detail-oriented and experienced Front Desk Admin to support our Medical team in greeting patients, providing a helpful and friendly first point of contact, and helping our patients in submitting forms, navigating insurance, payments and more!

ESSENTIAL JOB FUNCTIONS

• •Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention.
• •Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.
• •Ensure that appointment reminder calls to patients are made the day before.
• •Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.
• •Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
• •Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
• •Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.
• •Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
• •Complete morning and nightly checklists.

OTHER JOB FUNCTIONS

• •Maintain equipment and stocking of supplies.
• •Ensure the cleaning of the reception work and waiting area.
• •Other duties as assigned.

Requirements

EDUCATION AND EXPERIENCE

• •High School Diploma or equivalent is required.
• •Less than 1 year related experience is recommended.
• •Preferred, but not required:
• •Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help2.

KNOWLEDGE, SKILLS, ABILITIES

• •Skills in data entry with high level of accuracy.
• •Knowledge of billing and collection processes.
• •Knowledge of clinic flow and processes.
• •Skills in computer programs such as Microsoft Word, Excel, & Outlook.
• •Ability to maintain a positive attitude, be flexible, adaptable and willing to help.
• •Ability to work in an organized fashion with a high attention to detail.
• •Ability to build interpersonal relationship and deliver excellent customer service to internal and external customers.
• •Ability to handle and defuse stressful or tense situations.
• •Ability to manage time effectively and multitask.
• •Ability to communicate effectively verbally and in writing, as well as strong telephone skills.
• •Ability to communicate fluently in Spanish (writing, reading, and speaking).

WORK ENVIRONMENT/PHYSICAL ABILITIES

• •Must be able to sit, stand, talk and hear for extended periods of time.
• •Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• •General office environment conditions, with moderate noise levels.
• •May be exposed to potentially dangerous bodily fluids or hazardous chemicals.