Front Office Executive

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Front Office Executive

JLL | Hyderabad, India Client: Goldman Sachs

About JLL

Jones Lang LaSalle (JLL) is a leading professional services firm specializing in real estate and investment management. We deliver exceptional workplace experiences through our integrated facilities management services for prestigious clients worldwide. Our commitment to excellence, innovation, and client satisfaction makes us the partner of choice for Fortune 500 companies.

About This Role

We are seeking a professional and personable Front Office Executive to serve as the face of JLL at our client Goldman Sachs' Hyderabad office. This is a crucial client-facing role that requires exceptional interpersonal skills, professionalism, and the ability to create positive first impressions while managing diverse reception and administrative responsibilities.

Position Overview

As the Front Office Executive, you will be the first point of contact for employees, visitors, and clients entering the Goldman Sachs campus. You will ensure seamless front desk operations, deliver outstanding customer service, and represent both JLL and Goldman Sachs with professionalism and excellence. This role requires discretion, attention to detail, and the ability to multitask in a fast-paced corporate environment.

Key Responsibilities

Reception and Visitor Management Greet all visitors, clients, and guests warmly and professionally. Manage visitor registration processes including ID verification, badge issuance, and entry authorization. Coordinate visitor escorts and notify employees of guest arrivals promptly. Maintain visitor logs and ensure compliance with security protocols and client policies. Handle VIP visitors with special attention and discretion.

Access Control and Security Coordination Monitor and control access to the premises in coordination with security personnel. Issue and track temporary access cards and visitor badges. Ensure all visitors sign in/out and follow security procedures. Report security concerns or unusual activities to the appropriate personnel immediately. Maintain confidentiality regarding office access and security arrangements.

Telephone and Communication Management Answer, screen, and direct incoming calls professionally using proper telephone etiquette. Take accurate messages and ensure timely delivery to recipients. Manage the main switchboard and transfer calls efficiently. Handle general inquiries and provide information as appropriate. Maintain an updated internal directory and contact information.

Mail and Courier Services Receive, sort, and distribute incoming mail, packages, and courier deliveries. Coordinate outgoing mail and courier pickups. Track important shipments and ensure timely delivery. Maintain records of incoming and outgoing correspondence. Handle sensitive and confidential documents with appropriate discretion.

Meeting Room Coordination Support meeting room bookings and coordinate with the booking system. Ensure meeting rooms are prepared with required setup, equipment, and refreshments. Welcome meeting attendees and direct them to appropriate conference rooms. Coordinate with housekeeping and catering teams for meeting support. Troubleshoot basic audio-visual equipment issues or escalate to IT support.

Administrative Support Maintain organized filing systems for front desk documents and records. Assist with travel arrangements, taxi bookings, and transportation coordination for visitors. Order and maintain office supplies for the reception area. Update notice boards and display screens with relevant information. Prepare daily/weekly reports on visitor statistics and front desk activities.

Employee Services Assist employees with general queries, directions, and information. Coordinate employee ID card requests and replacements. Support new employee onboarding by providing orientation information. Maintain lost and found inventory and assist employees in locating items. Process employee requests for cab bookings, vendor access, and facility-related matters.

Client Relationship Management Build positive relationships with Goldman Sachs employees and management. Understand and anticipate client needs and preferences. Gather feedback and suggestions to improve front desk services. Maintain professional appearance and demeanor at all times. Represent JLL's service excellence and client-first approach.

Facility Coordination Liaise with housekeeping, security, maintenance, and other facility teams. Report facility issues such as equipment malfunctions, cleanliness concerns, or maintenance needs. Coordinate with vendors for deliveries, installations, and service visits. Support emergency procedures and evacuation protocols when required.

Technology and Systems Management Operate visitor management systems, access control systems, and telephony platforms. Maintain accurate data entry in various facility management systems. Use MS Office applications for reporting, communication, and documentation. Troubleshoot basic technical issues with front desk equipment.

Compliance and Documentation Ensure compliance with JLL standard operating procedures and Goldman Sachs policies. Maintain accurate records of all front desk activities and incidents. Prepare shift handover reports and communicate important information to colleagues. Participate in audits and inspections as required. Follow data privacy and confidentiality protocols.

Required Qualifications

Education: Bachelor's degree in any discipline. Additional certification in hospitality management, office administration, or customer service is advantageous.

Experience: Minimum 2-4 years of experience in front desk operations, reception, or customer service roles, preferably in corporate offices, hospitality, or facilities management environments. Experience working with multinational clients or in corporate office buildings is highly desirable.

Communication Skills: Excellent verbal and written communication skills in English; proficiency in Hindi and/or Telugu is a strong advantage. Clear and professional telephone manner. Ability to communicate effectively with people at all organizational levels.

Technical Skills: Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint). Familiarity with visitor management systems, access control platforms, and multi-line phone systems. Basic troubleshooting skills for office equipment. Comfortable learning new software and technology quickly.

Customer Service: Strong customer service orientation with proven ability to handle diverse personalities. Problem-solving skills with ability to remain calm under pressure. Conflict resolution and complaint handling experience.

Interpersonal Skills: Professional appearance and demeanor. Friendly, approachable, and helpful attitude. Ability to build rapport quickly with diverse individuals. Culturally sensitive and respectful in interactions.

Personal Attributes

• •Exceptional interpersonal and relationship-building skills
• •Strong attention to detail and organizational abilities
• •Professional, polished, and well-groomed appearance
• •Proactive and anticipatory approach to service delivery
• •Ability to maintain confidentiality and exercise discretion
• •Punctual, reliable, and dependable
• •Positive attitude and team player mentality
• •Flexibility to work rotating shifts including early mornings, evenings, or weekends if required
• •Calm and co