Fulfillment Coordinator

WHAT IS YOUR ROLE

As a Fulfillment Coordinator, you will be working with different tools and databases to review data. You are responsible for executing processes as defined by the client and/or management. The role requires keen attention to detail while maintaining productivity at defined proficiency levels and an aptitude to learn new processes.

WHAT WILL YOU DO

• •Execute processes assigned by the client and/or management.
• •Ensure defined productivity targets are met.
• •Ensure defined quality targets are met.
• •Identify process improvement opportunities as they arise.
• •Reports process deficiencies to ensure accurate execution of tasks.
• •Creating and finishing projects assigned by the client.
• •Collaborate with internal and external teams in completing projects.
• •Review submissions.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• •Curious and authentic, just like us!
• •An analytical and critical thinker, with an eye for even the most minute of details
• •Passionate about client satisfaction

YOU HAVE…

• •Bachelor’s Degree (in any field) or at least 2nd year college completed (with no back subjects/incomplete units)
• •At least 1-2 years BPO experience
• •Above average to Excellent Communication skills
• •Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• •Basic knowledge of Salesforce, JIRA is a plus.
• •Experience in using CRM and other similar applications or tools.
• •Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications.
• •Must be in current role for 1 year.
• •Must not have received any Disciplinary Action within the past 12 months.
• •Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months.
• •Must not have any Attendance and Punctuality issues in the past 12 months.
• •Must have a successful or above rating in the last Enabling Performance cycle .







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