General Manager - Promenade at West End

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

Drive profitable sales through forecasting and scheduling

Manages store budget for daily operations in support of the P&L

Builds highly productive teams through sourcing, selecting and developing people

Accountable for team performance through coaching and feedback.

Teaches and trains to build capabilities.

Leads the implementation and execution of all Standard Operating Procedures and initiatives

Creates an inclusive environment

Implements action plans to maximize efficiencies and productivity

Performs Service Leader duties

Represents the brand and understands the competitors

Promotes community involvement

Leverages OMNI to deliver a frictionless customer experience

Ensures all compliance standards are met

Who You Are

3-5 years of retail experience leading others

College degree or equivalent experience preferred

Demonstrated ability to deliver results

Ability to effectively communicate with customers and employees

College degree preferred

Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

Ability to travel as required

Business Acumen skills

Established time management skills

Strong planning and prioritization skills