General Service Tech

Description

Position Summary :

Responsible for the efficient diagnosis, repair, and preventive maintenance of vehicles along with replacement of general automotive parts and accessories. Partner with store management and service advisors to deliver superior service and education to customers on problems and proposed solutions for their vehicles .

Essential Functions :

Inspect vehicles using inspection forms, report potential repairs to supervisor/service writers

Diagnose and repair to specifications on passenger and light trucks - may include brake & hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment and air conditioning

Adequately explain technical diagnoses, needed services and repairs to employees and customers on an as-required basis in a courteous and friendly manner

Troubleshoots equipment issues to determine most cost-effective approach to fix, repair or resolve

Consults with other mechanics as needed to discuss problems or questions with any particular process or procedure

Operates equipment after completing repairs to ensure satisfactory completion/resolution of problem(s)

Maintains current knowledge and skill needed to diagnose, fix or repair equipment

Maintains neat and professional personal appearance

Maintains orderly work area to include wiping up spills, neatly storing tools and parts, properly discarding old or unused parts and materials, sweeping area and emptying trash receptacles as needed

Follows established company policies and guidelines for safety, quality and customer service; Wears personal protective equipment (PPE) as required or needed

Assists with taking inventory as needed

Maintain hand and power tools in good repair

Perform other duties as assigned

Exhibit our Vision, Mission and Core Values :

Vision: The leading and most trusted provider of tires and services in all our geographic markets.

Mission: Creating raving fans

Core Values:

o Live with integrity, character & passion

o Commit to the pursuit of perfection

o Possess a servant’s attitude

o Accept the urgency of accountability and the necessity of change

Physical Demands / Work Environment:

Lifting : Frequent lifting over 50 pounds from ground to chest high.

Squatting, bending, and twisting : frequently

Standing for extended periods of time

Read ticket and perform work listed; write confirmation and recommendation

Environment : Work in an environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season

Vision (Near, distance, Color, Peripheral, Depth Perception)

Sense of sound (Ringing telephones, alarms, horns and motorized equipment)

PPE : Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear)

Requirements

Position Qualifications :

Accountability – Ability to accept responsibility and account for his/her actions.

Analytical Skills – Ability to use thinking and reasoning to solve a problem

Communication, Oral – Ability to communicate effectively with others using the spoken word

Customer-Oriented – Ability to take care of the customers’ needs while following company procedures

Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.

Friendly – Ability to exhibit a cheerful demeanor to others

Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace

Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability

Problem-Solving – Ability to find a solution for or to deal proactively with work-related problems.

Resource Management (People & Equipment) – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel

Safety Awareness – Ability to identify and correct conditions that affect employee safety.

Working under Pressure – Ability to complete assigned tasks under stressful situations.