GHP Supervisor

Job Description:

Essential Duties and Responsibilities

The role of the Field Supervisor is to lead and manage an assigned group of Pest Control Technicians in the completion of their assigned service area. This position is responsible for managing a group of 10-15 Service Technicians in the field, overseeing their day-to-day activities and professional development while ensuring the delivery of stellar customer service. Additionally, this role provides safe and effective pest management solutions to evaluate new customers’ needs, maximizes required performance outcomes, keeps records of service activities, and submits reports to management as required . Day-to-day functions of the Field Supervisor include:

Evaluate the quality of work completed and service being delivered

Participate in the review and evaluation process of team members

Administer, train and coach Technicians

Conduct vehicle inspections

Conduct regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff.

Provide guidance and leadership to enable staff to meet these goals and objectives .

Conduct daily one on ones with each team member

Collaborate with other departments to provide quality training, including 1-1 field training with team members

Work with Branch Manager to hire and train new team members

Respond to customer’s needs in a professional and timely manner

Work with the Communication Center to ensure fluid transfer from phones to field operations

Accurately completing paperwork in a timely manner

Attend all scheduled training

Review and approve employee timecards and paid time off requests

Responsible for reviewing and analyzing reports from Azuga and PestPac

Daily route optimization

Visit trouble accounts for the Branch as needed

Participate in 24/7 on-call after hours rotation program

Perform other duties as assigned

Qualifications and Education Requirements

Minimum 2 years’ experience in pest control or in a managerial/supervisory role

Must hold a state issued appropriate pest control registrations, licenses, and certifications or the ability to obtain within 90 days of assuming the role

A valid driver’s license with an acceptable driving record

Legal eligibility to work in the U.S.

Availability to work a flexible schedule

Availability to work some weekends

Required Skills

Ability to read, write, speak, and comprehend English

Good oral and written communication skills

Solid attention to detail

Preferred Skills

Understands how to manage a team

Proficient in Microsoft Office

Technical proficiency with computers, smart phones, PestPac , etc.

Physical Requirements

Must be able to lift to 50 pounds

Ability to safely move about customer locations, ascend/descend stairs and ladders to service out of the way areas, and position self to conduct service under/around furniture, equipment, and tight spaces

Ability to safely move items and equipment weighing up to 50 pounds

Ability to work outdoors in all weather conditions