Global Customer Operations Specialist

Ocean Spray is hiring for a(n) Global Customer Operations Specialist! We’re a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role — it always comes back to this: we’re a farmer-owned co-op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all — and we’ve been making our own way ever since.

Position Location: We're all about flexibility. This will be a remote role based out of our corporate headquarters in Lakeville, MA. We are open to remote candidates.

The Global Customer Operations Specialist supports the execution of the end-to-end order-to-cash process while delivering exceptional service to customers and business partners. This role manages domestic, international, and regional order fulfillment activities, coordinates shipping documentation requirements, and serves as a key liaison between customers, third-party logistics providers (3PLs), International Trade & Customs Compliance, and internal stakeholders. The position leverages SAP S/4HANA and other business systems to support operational efficiency, data accuracy, and on-time delivery performance across global markets.

A Day in the Life...

-Manage customer orders through the order-to-cash cycle, ensuring accurate processing, fulfillment, invoicing, and on-time delivery for domestic and international customers.

-Resolve order, inventory, transportation, pricing, credit, and documentation issues while proactively managing risks and escalations.

-Serve as the primary contact for customers, customs brokers, 3PL providers, and internal stakeholders regarding order status, shipments, and delivery performance.

-Coordinate international shipping and customs documentation activities, partnering with International Trade & Customs Compliance, customs brokers, and third-party logistics (3PL) providers to ensure accurate import/export documentation, regulatory compliance, and timely shipment clearance.

-Analyze operational performance and prepare reporting to identify trends, improve service levels, and drive process improvements.

-Partner with Supply Chain, Logistics, Sales, Finance, and Credit teams to resolve issues, support customer requirements, and achieve business objectives.

-Support the maintenance of accurate customer and shipping data in SAP S/4HANA and support customer onboarding, account maintenance, and system enhancements.

-Participate in continuous improvement initiatives, including EDI compliance, root cause analysis and corrective actions.

What We Are Looking For:

Required

Bachelor’s degree in business, Supply Chain, Logistics, International Trade, or a related field.

Experience in customer operations, supply chain, logistics, or related functions

Proficiency in SAP S/4HANA or similar ERP systems

Strong analytical, organizational, and problem-solving skills.

Proficiency in Microsoft Office applications, particularly Excel.

Preferred

Experience working with customs brokers, third-party logistics (3PL) providers, and transportation partners.

Knowledge of international trade regulations, Incoterms, customs clearance processes, and trade documentation requirements.

Education:

Bachelor's or University Degree (Required)

Work Experience:

At least 1 Year of Experience

Annual Salary:

$44,500 - $55,500

The base salary range information above serves as a guideline of the position’s typical hiring range. We value and appreciate what makes you unique and will consider a variety of factors when determining an offer. These factors include, but are not limited to, your skills and experience, external and internal benchmarks, as well as overall company considerations. Certain positions may be eligible for short-term and long-term incentive rewards. We also offer a competitive and comprehensive benefits program that supports all aspects of your health and well-being.

Benefits:

Complete insurance package on Day-1 that includes a plethora of health and wellness programs

Health, Dental and Vision insurance

Health savings account

Flexible spending account

Life and accident insurance

Employee assistance program

Telehealth services

1:1 health coaching

Supportive benefits for all the stages of your life

401(k) with up to 6% Company matching; additional potential discretionary match at year-end

Short-Term Incentive/Performance bonuses

Flexible scheduling options

Vacation pay, up to three weeks of time (pro-rated for your first year of employment)

Holiday pay for 12 holidays

Career development and growth opportunities

Tuition/Education assistance programs

Access to LinkedIn Learning

Scholarship programs for children of employees

Parental leave

Bright Horizons Family Solutions – Back-up care, tutoring, etc.

Adoption assistance

Bereavement leave

Up to $300 fitness reimbursement

Up to $300 massage reimbursement

Employee appreciation events

Employee discounts

Charitable giving

Who We Are:

You might have our iconic cranberry juice in your fridge or have gotten into heated holiday debate about what’s better - canned or fresh cranberry sauce. But did you know that the hardworking people growing the superfruit in our products are 700 family farmers that own our cooperative? They entrust us with what is most precious to them to create new and innovative products that will delight consumers and grow this beloved brand today and into the future.

Team members, farmers, consumers and communities alike--we value what makes us unique and strive to connect our farms to families for a better life by living our values:

• •G rower Mindset – We embrace our grower-owners innovative spirit and heritage through confidence, learning and focus on the future.
• •Sustainable R esults – Guided by purpose, we are focused on delivering results for our grower-owners.
• •I ntegrity Above All – We are ethical, doing the right thing for our grower-owners, customers, consumers and each other
• •Inclusive T eamwork – We build diverse and inclusive teams that strengthen our cooperative.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.