Guest Services Agent

Job Description:

Be the first smile and the trusted problem-solver guests remember. As a Guest Services Agent, you'll blend hospitality instincts with sharp multitasking to handle everything from seamless check-ins to daily troubleshooting, making every guest feel like a priority. If you thrive on creating great experiences and love a fast-paced, people-first environment, this role puts you right at the heart of it.

Perks & Benefits :

• •Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance and critical illness.
• •Continuous learning opportunities with an annual educational allowance.
• •Generous referral program ranging from $500-$2,500 depending on business need.
• •Regular consistent team building activities and events.
• •Discounts to local amenities and vendors.
• •Discounted hotel stays in multiple locations through our Hospitality offerings.

What Will You do?

• •Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible
• •Remain proficient in all programs required to manage hotel and residential desk needs
• •Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directions
• •Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices
• •Ensure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures
• •Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager
• •Coordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on-site and in the parking garage
• •Process packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• •Coordinate the storage room by storing and retrieving guest luggage and packages
• •Provide basic trouble-shooting support for in-room hotel services such as Internet, TV, and movies
• •Communicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possible

What You Bring:

• •High School Degree or equivalent
• •Front Office/Concierge experience in hotel, residential or customer focused industry
• •Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
• •Must have excellent customer service and interpersonal skills
• •Excellent oral and written communication skills for team and guest interactions
• •Ability to multitask in a fast-paced and high volume environment
• •Ability to work well within a team.

Salary Range:

$23 - 24 Per Hour

About The Company:

Level

Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Level. Note that only those applicants under consideration will be contacted.