Guest Services Representative

Description

Front Desk Guest Service Agent - Courtyard Marriott Hotel

Join our dynamic team at the Courtyard Marriott as a Front Desk Guest Service Agent, where your friendly demeanor and exceptional customer service skills will create memorable experiences for our guests. We are committed to providing a welcoming environment and fostering professional growth for our team members. If you enjoy engaging with people and thrive in a fast-paced hospitality setting, this is the perfect opportunity for you.

Key Responsibilities:

- Greet and welcome guests upon arrival, ensuring a positive first impression

- Check guests in and out efficiently using the hotel management system

- Handle guest inquiries, requests, and complaints with professionalism and courtesy

- Provide information about hotel amenities, local attractions, and services

- Manage reservations, cancellations, and modifications accurately

- Maintain a clean and organized front desk area

- Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction

- Process payments and handle cash, credit, or debit transactions securely

- Follow hotel policies and procedures to ensure safety and security

Skills and Qualifications:

- Previous experience in front desk or guest service roles preferred

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Proficiency with hotel management software and MS Office

- Ability to remain calm and professional under pressure

- Flexibility to work various shifts, including evenings, weekends, and holidays

- High school diploma or equivalent; additional hospitality training is a plus

At Courtyard Marriott, we value our team members and are dedicated to fostering a positive work environment that encourages growth and development. We offer competitive compensation, ongoing training, and opportunities for advancement within our global hospitality family. Join us and be part of a team that makes every guest's stay exceptional.

Requirements

Physical Requirements:

Ability to stand, walk, and remain on feet for extended periods.

Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs).

Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.