Guest Services Representative

• It's fun to work in a company where people truly BELIEVE in what they're doing!
• We're committed to bringing passion and customer focus to the business.

Property Address:

• 121 West Park Drive
• Hattiesburg, Mississippi 3940 2

The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative will cover all aspects of the front office when the General Manager is not present.

Essential Duties and Responsibilities:

Ensures reservations are taken correctly and courteously

Represent hotel in a professional and courteous manner, check guests in and out in a timely and efficient manner

Must be proficient in computer operating system

Available at all times to deal with guest issues in a professional manner

Notify General Manager or equivalent immediately of any guest, employee, or cash concerns

Provide guidance to property staff as needed

Ensure compliance of safety and security standards

Reports to Regional Operations Manager in General Manager’s absence

Responsible for bank deposits in General Manager’s absence

Identify and follow up on life/safety issues and inspection issues

Notify General Manager or equivalent immediately of any safety and/or security violations of policy

Leave all desk and office areas in a clean and neat manner

Take responsibility for ensuring that property is always clean and free of any trash and debris

Essential Qualifications:

Possess a valid driver’s license, current auto insurance and a functioning automobile

Ability to read, understand, interpret information found in a variety of reports and other internal hotel information

Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.

Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc.

General computer proficiency

Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).

Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs

Ability to compose and express thoughts concisely to ensure effective communication

Ability and flexibility to work long hours on a regular basis and as business conditions demand

Ability to manage multiple activities often in stressful situations with time constraints

Ability to use time management skills to effectively get task accomplished

Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems

Work Environment and Physical Requirements:

Indoor work with hard and carpeted surfaces

Standing for up to eight (8) hour shifts

Must be able to remain in a stationary position 50% of the time

Occasionally required to sit; climb, balance; stoop, kneel, crouch or crawl

Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery.

May be exposed to extreme weather conditions, cold, heat, rain if at an exterior property

Use of computer terminal, which requires extensive eye contact with a video display terminal.

The person in this position frequently communicates with employees/vendors. Must be able to exchange accurate information in these situations.

Travel to other properties within the market and to the bank

Perks & Benefits

Easy to follow training programs & supportive team throughout the onboarding process

Health, dental, vision, life and disability insurance for full-time employees

401k with company match

PTO for full-time employees

Weekly payroll

Electronic Acknowledgement:

When selecting the “Accept” or “Acknowledge” box, I am agreeing that I have read, understand and agree to this policy. The policy is Electronically Countersigned by InTown Suites upon your Acceptance in Workday.

Disclaimer:

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.