Head of Client Success, MENA

About Us

OpenFX is on a mission to become the global backbone for cross-border FX transactions. We are building the infrastructure to power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling remarkably. We're backed by Accel, NFX, Accomplice, and other top-tier investors.

We seek an experienced Head of Client Success, MENA to ensure the satisfaction and retention of our institutional clients, and to build the client success team for the region. As a key member of our customer-facing team, you'll manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success.

Responsibilities & Expectations

Client Growth & Optimization

Analyze client trading data to identify opportunities for volume growth and cost savings.

Create regular reviews showcasing platform value and optimization opportunities.

Develop and execute account growth strategies based on quantitative analysis that grow transaction volume by helping customers optimize their FX flows and ensuring they manage a larger share of their trading activity through our platform.

Team Building & Leadership

Build and hire the MENA client success team, sequencing roles against regional growth.

Set the operating rhythm: account planning cadence, coverage model, and escalation paths.

Coach and develop the team, owning their performance and progression.

This is a player-coach role. For the first year you are the team, carrying accounts and handling client service requests while building the function around you.

Operational Excellence

Manage smooth client ramping processes, including technical integration and training.

Coordinate with internal teams to resolve any trading or settlement issues promptly.

Provide regular reporting on client health metrics and growth opportunities.

Collect and organize client feedback for product and service improvement.

Trading Relationship Management

Serve as the primary point of contact for institutional clients' day-to-day FX trading needs

Monitor client trading patterns, volumes, and pricing to ensure optimal execution.

Work with trading teams to understand their workflows and identify efficiency opportunities.

Must-Have Qualifications

6+ years of experience in client-facing roles with financial services institutions

8+ years of overall professional experience.

Strong understanding of FX markets, trading operations, and treasury workflows

Experience in analyzing trading data and creating actionable insights

Proven track record of growing institutional relationships

Based in Dubai, with the right to work and willingness to travel across the GCC

Nice-to-Have Qualifications

Experience with FX trading platforms or financial technology products

Understanding of API integrations and trading system workflows

Background in treasury operations or institutional trading

Familiarity with regulatory requirements for FX trading, including CBUAE, VARA and DFSA

Existing relationships across regional exchange houses, MTOs or PSPs

What Sets Great Candidates Apart

Ability to analyze trading patterns and identify optimization opportunities

Strong project management skills for coordinating complex client implementations

Experience working with both technical and business stakeholders

Track record of growing institutional relationships through data-driven insights

Holds margin under pressure rather than defaulting to discounting

Advanced fluency with AI tools, applied as a core part of how you work

What We Offer

Competitive compensation package, including equity in a high-growth company

Opportunity to work on cutting-edge technology at a very fast-paced startup

Collaborative and supportive work environment

Professional development and growth opportunities

Work with innovative technology and leading financial institutions.

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.