Head of Conversion & Customer Insights

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently looking for a Head of Conversion & Customer Insights who will be integral to driving high-level performance across Lovehoney Group. You will lead the unified CRO, UX, and Business Analytics function, translating customer understanding into measurable commercial outcomes across all brands and markets. This is a strategic role focused on optimising experimentation, conversion, and insight delivery across the business.