Head of Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Customer Success based in Canada.

This is a senior leadership opportunity to shape and scale the customer experience within a fast-growing B2B SaaS environment focused on software security and developer tools. As Head of Customer Success, you will lead Technical Account Management and Customer Success functions, building strong teams and scalable programs that help customers achieve lasting value. You will oversee the entire customer journey, from technical evaluation and onboarding through adoption, retention, and expansion. Working closely with Sales, Product, Engineering, and Support, you will turn customer insights into better experiences and measurable business outcomes. You will also establish the operating models, performance metrics, and leadership structures needed to support continued growth. This remote-first role offers the opportunity to influence customer strategy and build a high-performing global organization.