Moneyboxapp
Head of Customer Support & Care
London Office
Apply through hirly
hirly scores this role against your resume, shows its reasoning, then writes a resume and cover letter for it and fills the application with you. Free to start — no card required.
hirly's read of this role
- Role family
- Customer support
- Seniority
- Lead / management
- Work mode
- On-site / unstated
- First seen by hirly
- 3 Sept 2026
Derived automatically from the posting. Sign up to see how the role scores against your own resume.
the posting
About Moneybox
At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.
The Head of Customer Support & Care is a senior leadership role responsible for leading Moneybox’s Customer Support and Customer Care teams, as well as the Training & Onboarding function. Support helps customers across a broad range of needs, while Care provides specialist support for complaints, vulnerable customers and bereavements.
- You will ensure these critical functions deliver outstanding customer service and value, compliantly and efficiently, while building the capability to support Moneybox’s long-term growth. The role combines strategic operational leadership with strong customer centricity, ensuring customers receive effective, empathetic support across both everyday and more complex or sensitive needs.
- You will build a scalable, future-proof Support & Care model, developing strong leaders, improving service quality and productivity, making effective use of AI and automation, and evolving how we onboard, train and develop our operational teams.
This is an opportunity to shape Support & Care as Moneybox scales, and ensure customer insight drives improvements across the wider business.
Is this role actually a fit for you?
hirly answers with a score and its reasoning, then writes the resume and cover letter if you decide to go for it.
Score it against my resume