Head of Development Tools

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Head of Development Tools

Firm Overview

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage, and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.8 billion and operations in over 80 countries around the world, our more than 108,000 employees bring the power of a global platform combined with local expertise . Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated .

The Opportunity

We are seeking experienced Head Development Tools, reporting to the Head of Infrastructure Development. As a senior member of staff in Infrastructure Development and within Infrastructure & Operations , this individual is responsible to build a future-fit infrastructure and organization for JLL, developing and enabling resilient and adaptable infrastructure across the enterprise .

The Head of Development Tools brings experience, knowledge, and future vision for transforming the infrastructure function including the management of the source code repository, CICD pipelines, golden imagines/patterns, OS, containers, immutable & resilient infrastructure, observability standards, tier 1, 2 and 3 support of tooling and tier 3 support for tooling, infrastructure & applications.

The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities. Owns the direct points of contact and continuous engagement and improvement with Infrastructure and Applications Teams.

As a key member of the senior Infrastructure Development leadership team this role contributes to the development and execution of the enterprise-wide Infrastructure and Application Development strategy and is responsible for ensuring Infrastructure Development and I&O strategy is fully aligned, positioning the functions to deliver compelling value to the infrastructure, application teams as well as the JLL Business

This individual is expected to support the Head of Infrastructure Development, SVP of I&O, the Infrastructure Leadership Team , the Chief Architect and VPs of Application Development under the CTO by implementing tooling solutions that align to the enterprise architecture framework and roadmap. He or she will also serve on IT planning and policymaking committees and will drive the development and adoption of enterprise technology standards, governance processes and performance metrics.

Key Responsibilities

Tooling Ecosystem : Ownership of Development Tools, which includes but not limited to , Observability, Operating Systems, Containers, Source C o de and Pipelines . Responsible for nurturing a healthy engagement with stakeholders/users of the tooling and ensu re that the usage of the tooling is measurably helping the stakeholder community

Create and execute strategy: Create and communicate a pioneering vision for Infrastructure Development, including the value proposition in digital transformation, optimization of cloud and adoption of innovative technologies, such as generative AI.

Optimize , redesign, and deliver engagement models for Infrastructure services : Streamline engagement practices, enable a compelling digital employee experience and improve the value the enterprise receives from infrastructure platforms and services.

Champion innovation. Take advantage of breakthrough technologies by embracing, and driving automation and observability

Manage and optimize cloud environment : Create and execute strategies for cloud, edge and on-premises infrastructure, and maximize the value the enterprise receives from investments in cloud services.

Develop and engage talent : Create future-proofing talent strategies to develop, upskill, and retain an adaptive workforce amid the impact of generative AI and automation and adopt leadership principles that engage teams and executives to change culture build soft skills and improve the employee experience.

Achieve operational excellence: Modernize to a cost-optimized, on-time, and stable hybrid infrastructure that addresses technical debt and minimizes risks of new initiatives. Build resilient platforms to power business growth.

Drive and communicate outcomes: Build relationships and collaborate effectively across various levels of the organization. Able to convey complex technical concepts and strategies that resonate with technical and non-technical stakeholders.

Define, Measure and Drive Success: Define the value of Infrastructure Development, including objectives , metrics and KPIs, and track outcomes against goals, such as reducing risk and optimizing cost .

Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results.

Continuously evaluates the business value of Infrastructure Development, including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results

Leadership Requirements

Strategic Vision : Has a clear strategic vision, with the ability to develop and communicate an Infrastructure Development vision that inspires and motivates staff and aligns with the IT and business strategy.

Outstanding Communication : Exceptional communication skills and ability to effectively communicate complex concepts to various audiences, including board members, executives, technical teams, and non-technical staff; aptitude to facilitate collaboration and build relationships across business lines is critical. Able to articulate Infrastructure Development approach to risk taking to nontechnical audiences in a way that increases sponsorship and support for ongoing endeavors

Business Acumen and Subject Matter Expertise : Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units. Deep understanding of current and emerging Infrastructure Development technologies and practices, and how other enterprises are employing them .

Change Management : Skilled at driving cultural change; Evangelizing and implementing transformational initiatives where the target state included agile, DevOps, SRE , cloud adoption at scale. Able to consolidate operations capabilities in large, complex enterprise organizations to deliver improved efficiency, while balancing customer preferences for agility.

Team Leadership : Successful history of building and leading diverse teams; including fostering a collaborative, inclusive, and innovative work environment, as well as providing mentorship and professional development opportunities.

Risk Management : Possess a n understanding of risk management principles and methodologies; ability to assess and prioritize risks effectively, develop risk mitigation strategies, and ensure that in-placed controls are aligned with governance and policy requirements.

Continuous Learning : Committed to continuous learning and staying up to date with the latest trends, technologies, and threats in the field of Infrastructure Development. This includes obtaining relevant certifications, attending conferences, and actively participat