Head of Mobile and Agentic Banking Transformation (US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$275,000 - $375,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Enterprise Enabling Functions Job Description:

The Head of Mobile and Agentic Banking Transformation (US) is primarily responsible for having an overall vision for a Product Family in addition to multiple functional product group(s) and is accountable to ensure the on-going delivery of value. This entails setting a strategic vision, creating and maintaining product roadmaps, managing issue escalations, creating business cases and tracking financials, continuously assessing customer feedback, staying knowledgeable in industry trends and aligning stakeholders.

The Head of Mobile and Agentic Banking Transformation (US) is also responsible for the establishment, refresh and ongoing measurement of Objectives and Key Results to measure progress and demonstrating value based outcomes towards business goals, strategic priorities.

The Head of Mobile and Agentic Banking Transformation (US) provides leadership support to multiple Product Owners and ensures alignment across multiple product backlogs, and should always be considering how to maximize value, assessing how the product or the delivery process can be improved. Executive Product Owners collaborate with other stakeholders in E2E Journeys, Products, Platforms or other product-based businesses, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Oversees and leads largest and most complex Product Family and multiple Product Groups for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results

Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise

Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices

Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise

Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas

Leads key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)

Sets operational team direction and collaborate with others to execute on common goals

Focus on longer-range planning for functional area (e.g. 24 months or greater)

Education & Experience:

Undergraduate degree and / or product certificate required

Graduate degree preferred

15+ preferred years of experience

15+ years Product Owner or Agile related delivery experience

Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset

Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Customer Accountabilities:

Leads, develops and executes the Product Family strategic vision for all product groups within that family

Analyzes industry capabilities and set customer and journey strategy

Owns the journey vision, product roadmap and objectives and align the team around delivery goals; responsible for the Product vision and strategy and ensuring adapts to changing customer preferences and the competitive landscape

Provides content for team backlog(s), continuously groom and reprioritize, provide strategic input and decisioning, manage and reduce blockers, ensure a continuous flow of work for the team

Uses CX ecosystem and journey mapping to maintain focus on customer outcomes, and help focus and steer technology investments on value creation throughout the customer life cycle

Participates in scrum or Kanban events (e.g. stand-ups, retrospectives), providing opportunities for team members to express new ideas for improving product value or delivery efficiency

Leads the team to deliver value to the enterprise, track customer feedback / benefits metrics to continuously maximize product value and have authority to pivot strategy as needed

Leads business development activities with consultation with key partners and stakeholders

Influences and management stakeholder, ensure that the product is delivering value to the enterprise

Tracks customer feedback / benefits metrics to continuously maximize product value

Collaborates with other process groups, proactively manage dependencies, consider feedback and ensure alignment with relevant delivery teams while still having sufficient autonomy to make product decisions

Shareholder Accountabilities:

Works closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale

Views the TD Enterprise ecosystem of capabilities and looks to leverage existing assets vs building new and identifies opportunities for synergies or capability integration

Plans and executes on strategic activities, review and communicate results, and adjust tactics accordingly

Executes on the annual business plan to deliver results aligned with business strategies

Focuses on overall program progress across the enterprise, manages overall program risk, finances and performance including platform performance

Manages overall budget, revenue and expenditures, manage spend envelope of Journey or Platform, and meet business objectives while increasing efficiency and effectiveness

Proactively identifies key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implement

Monitors and communicates the effectiveness of strategies, programs, and practices related to own area of expertise

Implements defined standards and strategies

Protects the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Ensures employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team Accountabilities:

Responsible for management of the overall team providing both leadership and guidance with a focus on value creation, delivery execution, and providing day to day direction