Head of Project Management

What You’ll Do

As the Head of Project Management for North America, you will lead the regional Project Management and SaaS function responsible for delivering high-impact digital advertising campaigns and implementations at scale.

You will oversee the team responsible for end-to-end project delivery, from initial scoping and briefing through production, QA, launch, and reporting. You will lead Project Managers, SaaS specialists, and Creative Delivery Managers, establish operational standards, drive cross-functional alignment, and ensure the team delivers projects on time, at quality, and in line with client and business expectations.

You will thrive in this role if you are an experienced delivery leader who can operate strategically while staying close to execution. You are comfortable managing complex implementations, resolving escalations, improving workflows, adopting new technologies, and building high-performing teams in a fast-paced, collaborative environment.

In this role, you will:

Lead and manage the NAM Project Management and SaaS function, including team structure, capacity planning, performance management, and career development

Own the end-to-end delivery strategy for NAM implementations and campaign launches across creative, media, production, QA, and client-facing workstreams

Oversee multiple implementation pods and ensure consistent delivery standards across projects, clients, platforms, and teams

Establish and maintain operating models, workflows, standard operating procedures, SLAs, governance frameworks, and escalation paths

Drive resource planning and allocation to ensure appropriate coverage, capacity, and efficient utilization across the portfolio

Partner closely with Customer Success, Production, Creative, Media, QA, Product, Engineering, and other global stakeholders to ensure successful delivery

Provide leadership on complex, high-value, or high-risk implementations, including executive escalations, recovery plans, and client communications

Ensure project risks, dependencies, delays, and scope changes are identified early, clearly communicated, and actively managed

Establish effective project governance, including regular status reviews, operational reporting, health checks, and performance tracking

Ensure teams maintain strong project controls, including timelines, milestones, ownership, documentation, quality checks, and change management

Improve implementation efficiency by identifying process gaps, reducing operational friction, and driving automation and standardization

Lead the adoption of AI-enabled workflows and automation to improve project planning, delivery speed, quality, forecasting, reporting, and team efficiency

Identify practical opportunities to use AI in areas such as risk detection, resource planning, quality assurance, documentation, reporting, and stakeholder communication

Partner with the Devs, Product, Engineering, and Operations teams to evaluate, pilot, and scale processes and AI/automation solutions that improve campaign delivery

Establish appropriate governance and quality controls for AI-enabled workflows, including data privacy, accuracy, security, and human oversight

Drive team adoption of new tools and technologies through enablement, documentation, best-practice sharing, and change management

Partner with CSs and commercial teams during the pre-sales and scoping process, as required, to validate feasibility, effort, timelines, dependencies, and resource requirements

Ensure proposed creative and media strategies can be implemented effectively within platform, operational, and technical constraints

Support the delivery of client-facing plans, timelines, SLAs, and implementation frameworks.

Build strong relationships with senior stakeholders and serve as an escalation point for delivery-related concerns

Use delivery data, operational metrics, and AI-supported insights to improve forecasting, team productivity, quality, client experience, and business outcomes

Contribute to regional and global planning, business reviews, organizational design, and continuous improvement initiatives

Promote a culture of accountability, proactive communication, collaboration, innovation, and high-quality execution

What We’re Looking For

We’re looking for a senior lead with deep experience managing implementation teams and complex digital advertising operations. You should be confident leading through ambiguity, building scalable processes, improving operational performance, and balancing strategic priorities with day-to-day execution.

You’ll be a great fit if you:

Have 10+ years of experience in project management, implementation management, delivery operations, or a related discipline, preferably within digital advertising, marketing technology, SaaS, or other complex technology environments

Have significant experience leading implementation, project management, or delivery teams, including people managers and multiple concurrent workstreams

Have a proven track record of managing complex, multi-market, cross-functional implementations from scoping through launch and post-launch optimization

Have experience building and scaling implementation teams, operating models, workflows, governance frameworks, and standard operating procedures

Are an effective people leader who can coach, develop talent, set clear expectations, and build high-performing teams

Are highly skilled in capacity planning, resource allocation, prioritization, forecasting, and operational planning

Are a strong communicator who can influence senior stakeholders, manage difficult conversations, and provide clear executive-level updates

Are confident managing client expectations and leading escalations involving timelines, quality, scope, resources, or delivery risks

Have strong commercial judgment and can assess project feasibility, effort, timelines, dependencies, and operational impact

Have experience leading automation, AI adoption, or technology-enabled process improvements within project management, implementation, or delivery operations

Understand how AI can be applied practically to improve project planning, workflow automation, risk management, quality assurance, reporting, and operational decision-making

Are comfortable evaluating new AI tools and translating emerging technologies into practical, scalable solutions for delivery teams

Can promote responsible AI adoption by ensuring appropriate governance, data privacy, quality controls, and human review

Have experience leading change management and driving team adoption when introducing new tools, systems, or operating models

Are highly organized and able to manage a large portfolio of complex projects without losing sight of execution details

Have a strong understanding of digital advertising, campaign production, creative operations, media workflows, QA, and platform implementations

Are comfortable working with global teams across multiple time zones

Have experience using project management, reporting, and collaboration tools, including Google Workspace and spreadsheet-based planning tools

Are data-driven and able to use operational metrics and AI-supported insights to identify trends, improve performance, and support decision-making

Bring a solutions-oriented, proactive, and accountable leadership style

Have a positive, team-first mindset and enjoy building strong partnerships across functions

Are flexible and available to support critical NAM launches, escalations, and business needs across global operating hours

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annuall